🚀 go-pugleaf

Misty Blue wrote:
> 
> On March 7th I signed up for one year with FlashNet. On March 10th, I
> cancelled their service and requested a refund to my VISA card. Now, how
> long does it take for them to credit my account? Evidently, longer than
> six weeks!
> 
> When I called them to sign up, I received the CD within a couple days.
> I've asked several times for my refund, but nothing yet! Sure didn't
> take any time to charge my VISA but to get a refund! Do they not carry
> that form in stock? Caveat Emptor!!! Let the buyer beware! Guess I'll
> have to file a complaint with the Attorney General's Office.
> 
> Anyone else have problems getting a refund?


   I hate to bring you the bad news, but I have a number of letters from
former Flashnet (FN) users who have either had to really raise Hell to
get their refund, or they simply never got a refund at all.  

   Now, here is something that will surprise you.  Look inside the small
booklet that contains information on FN.  In there you will find the
section on "Terms and Conditions of Use".  Look at the paragraph number
six.  It has the number beside it. In case it has been changed in your
booklet, the title is "Default/Termination".  In my booklet, it says "We
have the right to keep any sums you prepay upon termination due to your
default."
   Go to paragraph 10.  It has the title of "No Warranties".  There you
will find more interesting information about any warranties you might
have thought would be there.

   Talk with your credit card company and tell them of your problems.
Then also, like you mentioned, go the the Attorney Generals office in
Austin and file on them.