🚀 go-pugleaf

Support Engineers

     Additional information available at my WWW site,
     http://www.io.com/~peery/tiv-recruit.html.

   We are looking for full-time enthusiastic and assertive Customer
   Support engineers to immediately join our team in Austin, Texas.
   (Positions are also open in Raleigh, NC, and London, England.
   English positions must have EC work visas.)

   The successful candidates will have experience on several UNIX (or NT)
   platforms, strong problem solving skills, strong communication skills,
   and enjoy working with people.

   Support Engineers do the bulk of the problem diagnois and repair. This
   is done dy actively working with the customers via phone and email,
   running diagnostic commands, collecting trace files, and querying the
   customer to get the needed data about the customer's network and
   systems configuration. Solutions may involve a patch, a script written
   by the engineer to fix a particular problem, a fix walked through on
   the fly, and hopefully discussion of recommended procedures to avoid
   the problem in the future.


Duties
   A customer support engineer will preform the following duties:
     * Assist Tivoli customers in troubleshooting problems with Tivoli
       system management products. Support is via phone and electronic
       mail.
     * Work with Development to resolve Customer issues.
     * Determine problem escalation conditions and assist others in
       customer account management.
     * Participate in product teams to define, develop, test and release
       Tivoli software products.
     * other duties as assigned

Required Background
     * 2+ years of UNIX systems administration
       OR
       1+ years Windows NT system adminiistation in a TCP/IP multi-domain
       environment and 1+ years Unix systems administration.
     * Excellent verbal communication and interpersonal skills.
     * Ability to work in an interrupt-driven environment, managing
       multiple tasks simultaneously.
     * Knowledge of one or more of the following environments required:
       SunOS, Solaris, HP-UX, and/or AIX.
     * Hands on experience with 3 or more of the following: UNIX User
       Management, NIS, NFS, TCP/IP, DNS, Automounter, and/or Kerberos.
     * Previous experience using X/Windows graphical user interfaces.
     * Ability to work a fixed schedule either starting at 7:00 AM or
       ending at 7:30 PM, Monday - Friday.
     * Must enjoy interacting with customers.
     * US or Permanent Resident Status required for US positions, and
       UK-legal work visa for the London positions.

Desired Background
     * Bachelor's degree in Computer Science or a related technical field
       or equivalent experience required.
     * Two or more years of customer support experience or equivalent.
     * Previous experience with UNIX shell programming highly desired.
     * Previous experience in administering and troubleshooting TCP/IP
       networks desired.
     * Oracle or Sybase administration and installation desired.
     * Experience with DHCP, WINS, and Unix/NT integration highly
       desired.
     * Previous experience using MS-DOS, Windows 3.1, and Novell Netware
       highly desired.



   Tivoli Systems is an equal-opportunity employer M/F/H/V.

   This page/posting is from Alan Peery, an employee of Tivoli Systems
   seeking referrable candidates to fill positions at Tivoli. For this,
   he will receive a referral fee. Please email resumes in ASCII format
   to "peery@io.com". I'll try to give prompt and useful feedback.

   If you'd rather apply to the primary Tivoli alias, email reumes to
   "hiring@tivoli.com".