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Article #276

Avid NG for NT

#276
From: mark palmos
Date: Wed, 02 Dec 1998 00:00
63 lines
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IMO there is one system only for NT, discreet logic edit* .
That said, here is a message found on compuserve user group:
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In an apparent attempt to avoid responsibility to fix long-standing bugs
in MCXpress NT and to finally deliver the product promised in their
previous advertising, AVID has moved MCXpress NT to its "Consumer and
Office Products" division.  Other products handled by this division are
the under $300 Avid Cinema consumer multi-media product.

In addition, to hide the anger and high level of user dissatisfaction
with the product development and support, AVID moved the MCXpress forum
to a new location on the Avid Online BBS.  In the process, they removed
all messages critical of Avid or the product, including suggestions for
enhancements and bug reports.  They have further ruled that all such
messages are prohibited from posting in the technical support forum.
(One wonders, what then, is permissible to post there).  Avid supposedly
will allow such requests and reports to be sent to a special email
address, mcxwin-support@avid.com.  However, based on AVID's adamant
refusal to incorporate user requests in the latest 1.6 upgrade, and its
removal of MCXpress from consideration as a professional product that
produces "online" or "broadcast" quality output, it is doubtful that any
messages sent to that address will, in fact, actually reach a human for
consideration.

Also in the move, a separate folder within the forum that was set up for
"off-topic" discussions, like bug reports, feature requests, support
requests, and discussion of the  product's future, was deleted.  Since
these topics are now no longer allowed on the AVID BBS, this folder will
not be reconstituted in the new forum.

As one Avid dealer, Grant Delahoy, said on the BBS in response to the
new forum policies, "Keep these other wingers off the forum so I can
recommend clients to use it!"  This seems to indicate a continued desire
on the part of AVID and its dealers to keep prospective clients in the
dark regarding the problems within the program, and its abhorrent lack
of support by AVID.

This move by AVID also demonstrates the company's willingness to
continue to sell a product as meeting professional editors needs at the
same time the product is internally being "re-purposed" to a totally
different market, and to abandon the users of that product in the
process.  It is clear to many MCXpress NT users that this move was done
purposely to avoid fixing the more severe bugs, and providing the more
important features that were to be a part of the product but never were
incorporated.  (E.g. to provide proper field rendering of effects that
were supposedly "Online" or "Broadcast" quality rather than field
doubling to get a full frame of video.)

Prospective AVID product purchasers should take into account AVID's
apparent philosophy that advertised features and functionality can be
left out of the delivered product, and if pressed by the users, can be
"fixed" by re-purposing the product with no major design changes or new
releases, to a market where the advertised features can be rationalized
as "not necessary".  Also support policies that forbid public discussion
of feature requests and bug reports should be considered when
determining how the company views its commitment to supporting the
product.

The essential moral of the AVID MCXpress history is, "AVID product
purchasers - BEWARE!"
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IMO, if you want to get serious on NT, have a close look at discreet logic
edit*  IT IS AWESOME!!!!!
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From: "mark palmos" <livegod@mediaone.net-NOJUNK>
Subject: Avid NG for NT
Date: 1998/12/02
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