🚀 go-pugleaf

  I would like everyone to know about my recent experiences with CyberMax
Computer, Inc. HTTP://www.cybermaxpc.com.  In December I purchased a new
700MHZ Athlon computer from CyberMax. at a cost of over $2000.00.  I did not
receive the computer until mid January because the video card I ordered was
not in stock. (They did offer to substitute a different card) When the
computer finally arrived I set it up and turned it on. Almost immediately I
began having problems with it. The computer would randomly shut down and
start back up losing all work not saved at that time. This began to occur
rather frequently. I called CyberMax tech support and was put on hold for
OVER THREE HOURS. Tech support had me try several things, which did not
resolve the problem so I called back. This went on for several weeks and all
the while the computer was all but unusable. During this time and on more
than one occasion I was put on hold for at least two hours. Tech support
finally came to the conclusion that I needed to send my computer back to
them. (CyberMax paid the shipping cost.) In about 2 weeks I finally received
my computer back. They had replaced the power supply, which fixed the shut
down problem. When I hooked it up and turned it on, I got no video on my
monitor. I called tech support and they told me I had to disconnect
everything from the computer and open the case. (Which I found to be
broken). Tech support then had me remove and reinstall my video card, which
solved the problem. When I asked them about the broken case they told me
that they would send a new case. They told me that I would have to send the
old case back and the shipping would be AT MY EXPENSE (This is their
policy). CyberMax then sent me the wrong case, so now I have to pay the
shipping charge for the wrong case AND my case is still broken. This is not
all! Within a few days of getting my computer back, the computer started
locking up. The mouse and keyboard would randomly stop responding. Again I
called tech support and again they had me go through many steps to try to
diagnose the problem this took several weeks. They finally decided to send a
new video card to see if that would fix the problem. I received the card
several days later and replaced it. It did not fix the problem. Now I have
to send the video card back with the shipping AGAIN AT MY EXPENSE. I called
CyberMax tech support back and again they had me try several more things to
try to fix the problem but nothing worked. I called back after running their
tests and told them that I was still having problems they told me to send
the computer back to them for repair. (The shipping was to be AT MY EXPENSE
of course) I explained to them that I design web sites as a second source of
income and that sending the computer back for repair for at least 7-10 days
would make me lose money as well as make customers of mine upset that their
work is not getting completed. CyberMax suggested I borrow a computer from a
friend! They also gave me the "option" of taking my computer to a local
repair shop and (you guessed it AT MY EXPENSE) paying the shop to find the
problem. CyberMax would then send any parts necessary to repair the problem.
I asked if they could send a tech for on site service. They told me that
their policy states that on-site service is ONLY for replacing defective
parts and NOT for diagnosing problems. I asked if it would be possible for
them to send a loaner computer while mine was being repaired so I could
continue doing business. The answer was no. By this point I was extremely
frustrated and asked if I could have my money refunded. CyberMax said that
it was past the 30-day refund period. (Of which they had my computer about
half the time). I explained that I have not had a fully functional computer
for even 7 days total. To which they replied, that their policy states that
refunds will only be granted within 30 days of the purchase date. I have
sent a copy of this letter in email to at least 5 different people at
CyberMax HTTP://www.cybermaxpc.com and gave them 3 business days to reply
before I sent this letter out to the public. If you are reading this then
CyberMax has apparently decided not to respond.
   I feel that I am being penalized for a bad product from CyberMax at no
fault of my own. If the computer I purchased through CyberMax never had any
problems, I would have never had to pay shipping costs three times (Totaling
over $100.00), I would have had an operational computer for two months
longer, and I would not have lost productivity in my business. Also I am
several months into my 1-year warranty and I still haven't received an
operational computer.  My personal opinion is that this is a deplorable way
to do business and if I treated my customers this way I would soon have no
customers.