🚀 go-pugleaf

Kelly wrote:
> 
> InterNetNow is an Internet Service Provider in Tempe Arizona.
> I would strongly recommend using someone else as your ISP.
> 
> Here is the reason why:
> 
> On Saturday May 3, I was having problems logging into my Internet
> account so I sent them an E_Mail from work.  I tried logging in again
> on Sunday, May 4, and everything was working fine.
> 
> On Monday, May 5, I received a call from their technical support
> person.  I stated that everything seemed to be ok (this was the only
> time I was contacted by InternetNow).  I tried logging in again that
> night when I got home.  It would not allow me to login again.  But
> this time it kept asking for a correct password.  So I sent another
> EMAIL to support@doitnow.com that night.
> 
> On Tuesday, May 6, I waited all day to receive a call back or a reply
> to my EMAIL sent from the night before.  I received NOTHING!
> So I went home and tried logging in again.  The same thing happened.
> The system kept asking me to enter a correct password.  At this point
> I knew that there was something definetly wrong with my account.  So I
> sent them another EMAIl.
> 
> On Wednesday, May 7, I called InternetNow and spoke to Joe.  He stated
> that my account was suspended on May 2.  When they ran my credit card
> to pay for the next 3 months it was declined.  I immediately asked
> which credit card # I had given them to setup this account.  Once Joe
> and I figured out which credit card I was using I remembered that I
> had reported this card lost and had received a new credit card # (the
> last 4 digits were different).  So I gave this new number to Joe.  Joe
> said thanks and I'll have you up in 15 to 20 minutes.
> 
> I then asked him why wasn't I notified?  He said that the secretary
> tries to reach the person at least once.  However, I didn't receive
> any notice that they were having a problem with my credit card and I
> found it odd that they would just shut you down.  So I asked him if I
> could speak to his manager Jim.
> 
> So I asked Jim the same question "Why wasn't I notified?".  He
> proceeded to tell me that they have thousands of customers and could
> not be expected to call back anyone regarding their account.  When an
> account is past due, they just suspend it and wait for the user to get
> a hold of them.  I then said, OK.  This seemed reasonable to me but I
> still wondered why they were in buisness then if they couldn't handle
> their own accounting issues.
> 
> Here is where I cancelled my account with them:
> 
> I then asked Jim, then why wasn't any of my EMAIL responded to.  He
> then said that it had been once this week.  I said ya, on Monday when
> the technician called me when there wasn't a problem (or at least I
> thought).  What about the other two EMAILS sent on Monday and Tuesday
> night?  He then said "Don't tell me that we haven't responded to
> you!".  At that point I said I can't believe how you treat your
> customers and he said "Only the ones who don't pay!".
> 
> The ironic thing about this is my next 3 month fee for connection was
> going to be reduced by $10 due to my referral of two friends.  It
> sounds to me like InternetNow are the ones who didn't want to pay.
> 
> Bottom line is:
> 1.) I do not like how they treat their customers.  Sure, if you
>      haven't had any problems they're fine.  This way you don't have
>      to correspond with them.  But if you do..........?
> 2.) They do not have any billing statements.  They just expect you to
>       give them your credit card # and they will bill you by this
>       every three months.  No matter what!  And if there is a problem
>       they'll shut you off without warning or notificaton.  Even an
>       Email reminder stating that my account would be charged and the
>       amount would have been great.
> 3.) Do not take my word for it.  Just call them up and see how your
>      treated on the phone.  Not very professional I bet!
> 
> I will try to post this message everywhere that I possibly can.  I
> would think twice before choosing InternetNow over another service
> provider.
> 
> -Kelly
> 
> The opinons expressed are my own and no one else's!

Kelly - you did a good job in presenting your case!  I use Earthlink,
they have been good to me so far.  What was so good about your case was
you kept a clear head and let other people know what to look out for!

Thank You
Randy

PS - Sorry you can't reply to me - I was burned by these new groups - I
sent ONE (1) news email which had a lot of news groups attached and got
some ugly email, no room for mistakes on the NET - I suggest you do the
same.
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