🚀 go-pugleaf

authh@indirect.com (Thomas Homan) wrote:

>In article <409q86$c64@globe.indirect.com> genesis@indirect.com (Len Marinaccio) writes:
>>From: genesis@indirect.com (Len Marinaccio)
>>Subject: Re: AZ Internet Providers
>>Date: 9 Aug 1995 08:05:25 GMT

>>Toe|Bee (chaka@indirect.com) wrote:
>>: In article <NEWTNews.17019.807798769.jercoash@indirect.com>,
>>: jercoash@indirect.com wrote:

>>: {snip}
>>: > 
>>: >         Anybody have any information on Internet Direct?  Good?  Lame? 

>>: Lame.

>>: (Not to bite the hand that feeds me, but...)

>>  (parts deleted)

>>: ....  Their
>>: customer service is mediocre at best, and they have a bit of a prima-donna
>>: attitude towards their customers.  I have been programming/using computers
>>: for nearly 15 yearsand on the net for 5, yet when I write e-mail or call
>>: for help, I am treated with a "Why are you calling are you some kind of
>>: idiot?" Attitude.  It's really frustrating.

>>Same complaints.  Also, it seems that indirect.com likes to crash a lot.  
>>Further, I am having an odd problem when I log on at 28.8...  I get 
>>dropped off without warning within a few minutes almost EVERY time I 
>>call.  This happens much less on the slower 14.4 lines.  Tech support has 
>>offered suggestions that haven't helped.  Any ideas?

>During evening hours there seem to be many periods of busy signals. I'm also 
>in the same boat regarding the 28.8 modem. They just don't know how to support 
>it effectively. My only other complaint is that they seem to have to reboot 
>the servers far too often (2-3 times a week, usually during evening prime time)

>just my $.02

>-=tom
>authh@indirect.com

They did it again last night.  I haven't been able to get on 2 out of
3 of the last evenings.

-Mark



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