🚀 go-pugleaf

godfrey@indirect.com (Godfrey Daniels) wrote:

>>(Not to bite the hand that feeds me, but...)
>>The first sixth months I was on their service they _forgot_ to charge me. 
>>I had to send them e-mail 8 times, and then call 4 more before they
>>started billing me.  _Then_, they started over-charging me.  Their
>>customer service is mediocre at best, and they have a bit of a prima-donna
>>attitude towards their customers.  I have been programming/using computers
>>for nearly 15 yearsand on the net for 5, yet when I write e-mail or call
>>for help, I am treated with a "Why are you calling are you some kind of
>>idiot?" Attitude.  It's really frustrating.

>>Toby

>I've been with Indirect for a long time, but I'm VERY frustrated right now 
>because Indirect keeps adding customers without adding phone lines.  Now in 
>the evenings I typically get ringing lines or busy signals, and one of their 
>"service" experts told me they won't be getting any new lines for a while.  I 
>hope this isn't true, but if it keeps up much longer, I'll be seeking a 
>service with more common sense and concern for their customers.

>Godfrey Daniels

Not trying to "one up" you guys but I had indirect question a USENET
post today.  They're out there...

You'd think they'd want to keep us happy so we don't complain on the
Net.

-Mark





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