🚀 go-pugleaf

In article <40c5kq$lf2@globe.indirect.com>, webmaster@superb.com wrote:

> godfrey@indirect.com (Godfrey Daniels) wrote:
> 
> >>(Not to bite the hand that feeds me, but...)
> >>The first sixth months I was on their service they _forgot_ to charge me. 
> >>I had to send them e-mail 8 times, and then call 4 more before they
> >>started billing me.  _Then_, they started over-charging me.  Their
> >>customer service is mediocre at best, and they have a bit of a prima-donna
> >>attitude towards their customers.  I have been programming/using computers
> >>for nearly 15 yearsand on the net for 5, yet when I write e-mail or call
> >>for help, I am treated with a "Why are you calling are you some kind of
> >>idiot?" Attitude.  It's really frustrating.
> 
> >>Toby
> 
> >I've been with Indirect for a long time, but I'm VERY frustrated right now 
> >because Indirect keeps adding customers without adding phone lines.  Now in 
> >the evenings I typically get ringing lines or busy signals, and one of their 
> >"service" experts told me they won't be getting any new lines for a
while.  I 
> >hope this isn't true, but if it keeps up much longer, I'll be seeking a 
> >service with more common sense and concern for their customers.
> 
> >Godfrey Daniels
> 
> Not trying to "one up" you guys but I had indirect question a USENET
> post today.  They're out there...
> 
> You'd think they'd want to keep us happy so we don't complain on the
> Net.
> 
> -Mark

If they don't change their business practices soon, there going to lose _big_.
The whole situation reminds me of the Simpson's episode where Homer is
supposed to pick up Bart, but he forgets and watches TV instead.  While he
is watching TV, all these messages come on the TV to remind him to pick up
Bart, but he somehow continues to forget...

Toby