🚀 go-pugleaf

Please lodge a complaint with the Office of the Attorney General, Consumer
Protection and Advocacy Section.  There are lots of bums out there ripping
off consumers.  Post information on bbs's.  It would be great if there was
one forum for posting these kinds of complaints.  They are hard to prove.
And there doesn't seem to be any kind of dispute resolution organization
around.

On Tue, 7 Jan 1997, J Smith wrote:

> Date: Tue, 07 Jan 97 21:32:33 GMT
> From: J Smith <jsmith@swlink.com>
> Newsgroups: az.swusrgrp
> Subject: FUTUREONE BILLING DISPUTE
> 
> I am interested in obtaining a concensus opinion in reference to the Billing 
> and Customer Service experiences that the Phoenix Internet Community has has 
> with FUTUREONE as an ISP.
> 
> If you have any comments, either good or bad, please advise me.
> 
> I have had an, as of now, unsatisfactory experience with FUTUREONE in regard 
> to billing after service was cancelled (not unusual in the Phoenix ISP 
> industry), but the real unsatisfactory situation is the way in which FUTUREONE 
> has chosen to resolve (or not resolve) the situation.
> 
> After an investigation of sign-on logs, and a correction by FUTUREONE of my 
> last on-line activity, a credit was to be issued to my credit card.  While 
> Carlotta Morton, FUTUREONE BILLING, assures me that such credit has been 
> issued, she is unable to provide me with timely proof of such issuance.  I was 
> promised proof of issuance by Ken Northern, FUTUREONE OWNER, by 1000 hours 
> today, yet at 1400 today Carlotta informed me that she had important things to 
> do, and could not manage to provide me with the proof.
> 
> Question:  Is erroneous billing a normal practice at FUTUREONE?  If so, what 
> constitutes the difference between error and fraud?  Is lack of follow through 
> typical of the customer service which is provided by FUTUREONE?  If so, how 
> long will the internet community tolerate yet another inadequate ISP in 
> Phoenix?  Is there a pattern of this activity by FUTUREONE?  Or, am I simply 
> an exception to the rule, and one of a few dissatisfied former customers?
> 
> Please let me know!!!!!!!!!
> 
> It is important that the internet community self-police the ISPs ... if we do 
> not, Congress will.......
> 
> Jonathan Smith
> jasmith@swlink.net
> 
>