🚀 go-pugleaf

Renee@cup.portal.com (Renee Linda Roberts) wrote:

"1.	Customer "dis"service
"	a. Salespersons with no knowledge
"	b. Cattle-herding approach to payment
"	c. Return policies which are the worst in the industry

What are you talking about? The reason why I shop at Frys and also I
suspect why lots of other people shop there is because you can return
anything, no questions asked. I've had no problems returning motherboards,
videocards, personal electronics, etc... for a full refund. But I've kept
a lot more than I returned. 

It's nice to know that I can buy something and if I don't like it, I can
just return it without going through a major hassle, or paying a 
restocking fee. What other computer store in the bay area will let
you do this? CompUSA/ComputerCity don't count, they're both much worse
than Frys. Small mom and pop stores won't let you return with out a hassle,
don't carry as much inventory.

If you go to Frys, there are a few rules of thumb that you should know,
and you won't be disappointed:

1) The only thing the salesdroids  know about a product is that they'll
   get a commission for selling it to you. If you ask them any 
   technical questions, the most they'll attempt to do is read the
   back of the box for you. (if they can speak English, which isn't a 
   given....)

2) The salesdroids will leave you alone if you don't want to talk to them.
   (This kind of negates #1 as a problem)

3) If want to buy something, make EXTRA sure that it hasn't been 
   opened/returned. Look for broken seals, messed up boxes, etc...
   Some returned items are marked as being returns, some are not.
   Check carefully.

4) If you buy something and it sucks, just return it. Someone who didn't
   follow rule #3 can get stuck with it.

-- 
+-------=Allen Tom=-------+
| atom@csua.berkeley.edu  | Duty now for the future! Are we not men??!!!
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