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Article #12198

Re: Another NCA story

#12198
From: Bob Weissman
Date: Fri, 26 May 1995 00:00
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In article <1995May23.075605.954@ravel.okay.com>,
Jim Duncan <duncan@ravel.okay.com> wrote:
>In article <3pp9mv$i1l@news1.best.com>,
>Michael A. Solinas <mike@solinas.com> wrote:
>
>>Never, ever buy anything of consequence at NCA.  Frys has a "no 
>>questions asked" refund policy.  They now have 100% of my business.
>>
>I thought that NCA had the same policies as Fry's, but I guess
>they don't.  Like everyone else in the Silicon Valley, I've
>often returned things at Fry's;

NCA and Fry's do have roughly the same policy.  I've returned plenty of
stuff to NCA by saying "it doesn't appear to be defective, but it's not
compatible with my other hardware."

The difference is that at Fry's, it takes interaction with four (4)
employees to return anything, while at NCA, it only takes one.

== Bob
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From: weissman@netcom.com (Bob Weissman)
Subject: Re: Another NCA story
Date: 1995/05/26
Message-ID: <weissmanD9775t.1L0@netcom.com>
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sender: weissman@netcom8.netcom.com
references: <3pp9mv$i1l@news1.best.com> <1995May23.075605.954@ravel.okay.com>
organization: BayCHI -- San Francisco Bay Area chapter of ACM SIGCHI
newsgroups: ba.consumers