🚀 go-pugleaf

Does anyone here have much experience with the service department
at Stevens Creek Toyota in Santa Clara?

My wife brought her Camry in for service due to water leaking into
the trunk.   There was some small crack on the left rear tail light 
compartment, but we were told by a Chevron gas station service
person that the small crack was unlikely the source of the problem
due to its size and the amount of water that can get into the trunk
within a short time period.  He suggested that the water probably
came from underneath and we should bring the car to a dealer's service 
department.  That was why we went to Stevens Creek Toyota.

Well, the service department there first charged $80 to test water
leak - they sprayed the car with water to prove that there was indeed
a visible crack on that tail light compartment.  Since that was
obviously true, they then charge $300+ to replace that.

And then they noticed many other problems, and the bill came to over
$1200.  They said the timing belt needed to be replaced.  When my
wife told them that it was replaced last year, they said the water
pump needed to be replaced, and in order to get there, they need to
get to the timing belt anyway, so we might as well replace the timing
belt, which "looked" bad.

Well, the car is still there and I don't have much of a choice but to
continue the service since they have already took it apart.
And they may be right, perhaps the car indeed needed all these services.
I am not knowledgeable enough to tell what is really going on.  
I do know that chances are water will still get into the trunk when
the road is wet, after this $1200 service.

Anyway, I am just wondering if anyone else have good/bad experience
with the repair service at Stevens Creek Toyota.  And for that matter,
is there any preferable Toyota service station here in the bay area.
Thanks.

-Jim


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