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Article #12221

Re: Stevens Creek Toyota service

#12221
From: Kristin A. Ruhle
Date: Sun, 04 Jun 1995 00:00
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Raymond Suke Flournoy (flournoy@Xenon.Stanford.EDU) wrote:

:   Just to clarify, when you say "them" are you talking about Stevens
: Creek Toyota (in the subject line) or Sunnyvale Toyota (in the quote)?
: Personally, I had heard good things about Toyota of Palo Alto, and in
: my admittedly limited experience, I've been very happy with their
: commitment to customer service.

Hmm. Service departments are a major major profit center for the 
dealership....Sounds like if you're going to buy a new Toyota, you might 
go to the service-gouging place and drive a real hard bargain ("But I 
know you can sell me this car for $300 over invoice, 'cause you'll make 
it all up gypping me on repairs" -(grin)) buy a deeply discounted car, 
THEN show them your backs and go to another dealership for your repair needs!

But then, i have heard haggling with a toyota dealer is absolutely the 
worst and I believe it. 

Kristin



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From: "Kristin A. Ruhle" <kristin@rahul.net>
Subject: Re: Stevens Creek Toyota service
Date: 1995/06/04
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