🚀 go-pugleaf

From: jcchan@netcom.com (John Chan)
>I had a pretty bad purchasing experience as follows:
>
>5/11	I called a manufacturer (AMP) to request several distributors 
>	and I got 3 distributors which are Hamilton Hallmark 
>	, Times Electrons  and Miseal(sp?)

Your experience is a textbook example of why most distributors don't
try to be mail order retailers: they're not good at it, the odds of an 
unhappy customer are high, and the profit potential low.

>*  If I don't like anything I ordered, do I always have rights to get 
>   full excluding shipping charges?

No.  Not even close.

>*  Is it really true I had to pay sale tax under this circumstances?
>   Why don't I need to pay sale tax for every mail order then?

As a California resident, you are legally required by Ca. state law
to pay Ca sales tax on any item you order from out of state.  California 
requires all out of state businesses to collect that tax.  Ca has not 
been supported in its efforts toward companies which exist wholly
outside of Ca, but is able to enforce this on any company with
the slightest presence in Ca.

>I really need help from anybody who know where or who I can contact to
>settle down this issue.

Your best bet is almost certainly with the credit card company, it's
unlikely the merchant broke any laws.  First, return at least the
2nd one.  Second, dispute the charge ("I didn't order the 2nd one 
and [if true] I returned both").

The credit card company will protect you from being charged for 
something you didn't order, but will likely not protect you from
a merchant who refuses to offer a reasonable return policy.

If they're sensible, your merchant will offer no worse than to take back 
the 2nd one at no restocking fee; if acceptable to you, you might negotiate 
that peaceable position with the merchant directly.  If your merchant is not 
sensible, and does not offer to at least credit you for the merchandise you 
did not order and did return, the odds go up that you'll win the whole 
dispute and pay nothing. Don't be surprised if they refuse your future 
business.

Dan Hepner