🚀 go-pugleaf

Hyatt is populated by mental defectives for whom "moron" would be a
compliment.  Here's a list of issues that have annoyed me in roughly
chronological order, ranging from tantrum-inducing to mildly irritating
(expletives deleted for later forwarding):

* Rooms in Hyatt Santa Clara (California) have an annoying layout that
includes a bathroom with a non-locking glass door (this is the hotel
attached to the Santa Clara Convention Center, so presumably there will
be lots of room sharing), a difficult-to-reach toilet paper dispenser
(almost behind the toilet), and awkward sink layout (imagine a normal
sink rotated ninety degrees in the horizontal plane) -- and this is just
a partial list

* Failing to provide free Internet at Hyatt Santa Clara despite group
contract specifying it (5/2008)

* Refusing to refund a damage deposit until I dispute the charge with my
credit card company (Hyatt Santa Clara, 5/2009 - 7/2009)

* Proffering only a perfunctory apology for the damage deposit problem

The next series of incidents started when the Hyatt Summerfield Suites in
Belmont, California was unable to give us a room because some other
guests trashed their rooms; the Summerfield sent us to the Hyatt SFO.

* Informing me only by telephone about the new arrangement despite
making the reservation on-line (although this is par for the course for
pretty much all idiot companies)

* Hyatt SFO can't give us a king non-smoking, so we have to take two
double beds -- and the room is located a full minute fast walking away
from  the elevator (good thing I'm with my able-bodied partner), shouldn't
they have made a special effort for a Hyatt guest already being
inconvenienced?

* The room has zero toilet paper (yes, zero, what *is* with Hyatt and
toilet paper?)

* The room has an awkward layout that requires making four turns to get
to the bathroom, enough to make my partner dizzy (zie has allergies that
affect zir balance)

* There really isn't enough table space, certainly not enough table space
for two people to eat breakfast (two beds, remember?), and they deliver
breakfast on a tray instead of a cart

* Despite this supposed to be a free room with breakfast, they charge my
credit card for parking, Internet, and room service ($60!)

* They later reverse the charge without informing me; I only notice this
on my credit card bill

* Changing the name on my Hyatt account without asking me

* When I complain about the name change, they claim that they have no
record of a name-change on my account (they are obviously either lying
or incompetent because they sent me an automated e-mail when my name was
changed)

In addition, the Hyatt web site uses HTTP for account login instead of
HTTPS/SSL, so they clearly don't care about security.
-- 
Hugs and backrubs -- I break Rule 6                        http://rule6.info/
                      <*>           <*>           <*>
'Some people, when confronted with a problem, think "I know, I'll use regular 
expressions".  Now they have two problems.'  --Jamie Zawinski, comp.emacs