US-OR Technical Support

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1 total messages Started by Lawrence Shepard Mon, 09 Jun 1997 00:00

#30

Author: Lawrence Shepard
Date: Mon, 09 Jun 1997 00:00

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      Comments Member of Support Staff
               (Corporate Account Evaluation and Help Desk
               Support)

               Position Objectives
               Provide technical support to the top 15 corporate
               accounts for Palmtop PCs running the Microsoft
               Windows CE operating system.  Document all
               resolutions in a form that can be used by
               worldwide support providers.

               Major Responsibilities

               � Support the  Palmtop PCs running the Microsoft
               Windows CE operating system in the top 15 corporate
               accounts around the world via telephone and email.

               � In conjunction with the North American Marketing
               Center and the field Technical Consultants provide
               technical support to the evaluation team within the
               corporate account during the evaluation phase of a
               project.

               � Develop and maintain a test lab that will allow
               reproduction and isolation of corporate account
               issues.  Lab will consist of PCs and Servers with
               multiple OSes and NOSes.


               � Thoroughly document all findings in an
               application note, help desk resolution, or
               frequently ask question format that can be utilized
               by the knowledge tools (TOPIC, DPU, Web and email
               Help Desk Resolutions) by our world-wide support
               partners.  Product anomalies found (either in the
               OS or hardware components) should also be
               thoroughly documented so that the lab can easily
               reproduce the problem.

               � Provide product feedback learned from work with
               the corporate accounts.


--------------------------------------------------------------
Everest Consultants, Inc
"Reaching new heights in software consulting"
503 643-3990 x16
503 643-3991 fax
everest@europa.com
www.europa.com/~everest

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