🚀 go-pugleaf

 Guys, My experience with inow has been the most unpleasant one. I have been an inow
 customer for more than a year. In the past there were several problems like my files
 getting lost, my emails disappeared because their disk crashed  and they keep
 no backups. Somehow I took all these problem in stride. Whenver I talked to will 
 finding out what happened, he simply will not respond. You keep sending him emails 
 but alas no response. Why is he doing that, I have no idea. Does not he feel 
 responsible, I guess not. Still I remained a loyal customer for inow despite 
 the behavior of Will. 

 The final nail to the coffin was struck when I went on vacation for couple of
 months. The a/c should not have been charged earlier as we talked but it was. There 
 was nobody to pay the bill on time. On my return I found my credit card cancelled,
 my credit history screwed up. And again I was talking to Will Claren. I told him in
 the humblest possible manner about the problem. As per my credit card co. in case he 
 agrees to credit my a/c , they probably will reinstate my a/c. Will said yes he will
 do it. That was the end of the conversation. For one month, he said that he is doing the 
 the credit but when I will talk to the credit card co. they will say no it has 
 not come through. I keep assuming, may be it takes time. Again  I will send emails to
 will to inform him that nothing has happened but there was no response from Will.
 Finally when me and the credit card company got tired of playing these games and then
 we decided to have a three way conversation conference call and now our dear
 Will tells the credit card Co. that he tried but it will not accept it while 
 according to the credit card company there should not have been any problem, so
 finally credit card co. told will to mail the check to me. It was over a week, I did not
 received the check so I called Will again and the guy says I MAILED THE CHECK and 
 SLAMMED the phone down. I wanted to ask when did he mail the check, did he have my 
 new address but before I could talk the phone was off. I called him again but he
 will not talk. I talked to Henry and told him that I was quite upset about 
 Will's behavior and the next thing I find when I try to log in that my account has 
 been cancelled without any reason. 

 Somehow I fail to understand Will Claren. Does he have any ethics, any morality,
 any sense of responsibility. Did anybody teach him the first lesson in
 customer service. Does he understand that he is expected to reply to his emails
 and phones answering messages and not just ignore as per his own wishes. Does he
 think that he can cancel any body's a/c as per his own whims and still expect 
 the business to grow. May be he just want to mint while internet is shining but 
 he no idea of the customer and what it means to grow the cutomer base. May be he
 has forgotten about that Customer is always right. Look at SOuthwest, not only
 they have the low prices but also the best customer service. Losing one person
 may not make as much of the difference but it is a starting of the chain reaction
 that could result anything. Think about it Will Claren. 

 The reasons I wrote all of this was just to warn you guys that it could happen to 
 you. SO think again the next time when you renew it as there are lots of better
 alternatives out there in the market today. 

 Thanks for reading it.

 - a really disapponted person with the behaviour of Will CLaren.