🚀 go-pugleaf

Type of Assignment: Full � time, contract

Length of Assignment: 2 years with a possibility of an extension

Job Description:
The Department of National Defence (DND) intends to reallocate military Information Technology (IT) personnel from 
bases, 
garrisons and wings to field and deployable units to improve their availability for employment on higher priority 
operational 
tasks.  To continue providing IT support, DND has a requirement for ongoing IT professional services on a contract 
basis.  


The Help Desk Specialist�s duties include but are not limited to:


�	Performing a variety of network incident and problem analysis, monitoring tasks and network management 
systems and responding appropriately to user requests, incidents and problems;
�	Performing initial incident and problem analysis and triage, and assigning the incident or problem to other 
technical 
resources for resolution when appropriate; 
�	Maintaining liaison with end users and technical resources to communicate the status of incident and 
problem 
resolution to end users; logging and tracking requests for assistance;
�	Providing advice and technical guidance to end users and technical resources as the situation warrants; 
and
�	Maintaining records of incidents and problems reported against a system and their resolution;
�	Liaising with end users to ensure maintenance of accounts and software, and to advise end users of 
upgrades, 
additions and/or changes to IM/IT resources or configuration prior to their execution.

Mandatory Qualifications:
�	Minimum three (3) years experience working as a Help Desk Specialist in an IT Service Desk environment, 
providing IT-related first line support to a minimum of 100 users;
�	Minimum three (3) years experience as a Help Desk Specialist working with Active Directory in a Windows 
Server 
2000 or 2003 environment;
�	Minimum three (3) years experience working as a Help Desk Specialist using at least one industry standard 
Information Technology Service Management (ITSM) tools. (i.e. Support Magic, Remedy and/or Assist); and
�	Minimum three (3) years experience as a Help Desk Specialist providing remote desktop or laptop 
assistance.

Desirable Qualifications:
Familiarity with any of the following DND System applications:


�	ITSM tools: Support Magic SDE 9.0/9.2; Assyst and Remedy 7.1;
�	Network Operating System (NOS): Microsoft Windows 2003 Server;
�	Desktop Operating System (OS): Microsoft Windows 2000 and Microsoft Windows XP, line-up;
�	Messaging System: Microsoft Exchange; and
�	Office Suite: Microsoft Office 2000 and 2003.

Special Conditions:
�	Work is performed on-site 
�	Hours are: 07:30 to 16:00 
�	Medical and Dental Benefits Included
�	Paid Vacation and Sick Leave Included

The Business and Technology Services Division of Calian augments customer workforces with flexible short and long 
term 
placements of individuals and teams, provides access to critical recruiting capabilities and delivers outsourcing 
services in a 
variety of technical and professional functions. We are proud to offer full- and part-time opportunities for IT specialists, 
engineers, trainers, health care providers and other qualified business and technical staff. Our five-point focus on 
stability, 
quality, confidentiality, service and opportunity make us the ideal partner to help you achieve your professional goals.  

To send your resume directly to the Calian Recruiter responsible for this position, please visit (insert url for posting 
here)