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Article #63446

Is UPS the worst co.?

#63446
From: George Slade
Date: Wed, 25 Oct 1995 00:00
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I have a continuous ongoing problem with United Parcel Service, and I am wondering if any other Canadians have the same problem.  The problem is not with their delivery, but rather their customs brokerage.  It seems that whenever UPS is used for delivery from the US the GST is screwed up.  It happened again today, I received a package which contained a replacement motherboard.  Since I already
paid the GST the first time the product came in Canada I should not have paid it the second time.  In any case the mother board was only worth $45.00 USF.  So if their was GST to pay it should have been $4.28.
Well the driver wanted $48.35.  When I questioned him further he said well the product was worth $180.00 USF this the GST was on 180.00 USF.  I took the invoice off the box, I opened it and it showed clearly �Replacement product...$0.00�  No where on the invoice did it say $180.00.... Well the long and short was if I wanted the replacement motherboard I would have had to pay $48.35..I sent it back.

This has not been the first time I have had a problem like this with UPS when receiving product from the US.  In fact I usually instruct anyone I purchase from in the US to ship via any carrier but UPS.  Sometimes I forget and end up with a screw up.  

Now my question.  Am I the only one who gets such lousy service from UPS or are they just the most stupid people in the world.  I don�t get it.  How can any reputable customs broker simply make up a value and get away with it.

George Slade
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From: George Slade <George_Slade@Mindlink.bc.ca>
Subject: Is UPS the worst co.?
Date: 1995/10/25
Message-ID: <46m6l2$nh6@fountain.mindlink.net>
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organization: MIND LINK! - British Columbia, Canada
newsgroups: bc.general,can.general,biz.general,ab.general