🚀 go-pugleaf

George Slade <George_Slade@Mindlink.bc.ca> wrote:

>Well the driver wanted $48.35.  When I questioned him further he 
>said well the product was worth $180.00 USF this the GST was on 
>$180.00 USF.  I took the invoice off the box, I opened it and it 
>showed clearly "Replacement product...$0.00"  No where on the 
>invoice did it say $180.00.... Well the long and short was if 
>I wanted the replacement motherboard I would have had to pay 
>$48.35..I sent it back.

I'm sure this price has nothing to do with the GST, it is probably
something connected with a brokerage charge, which could be in the
neighborhood of $35 or more. Whether you have a value of nothing on
the parcel is totally irrelevant as far as UPS is concerned. I had a
big run-in with them over a replacement mouse which I was getting from
Logitech a few years ago. The only way I could get the parcel without
the brokerage charge was if I went to their office and took it through
the Customs (who are in a nearby building) myself. Eventually, they
just delivered it to my house (it was a parcel with "no value") after
I yelled a lot. Incidentally, if I was to send a package to a friend
in the States, even a gift, I was told by UPS there would be some
outrageous brokerage charge in that direction as well.

If you are getting like this anything sent from the States I would
recommend getting it sent via Canada Post. Their obnoxious handling
charge is a mere $5 and even if you are charged GST and duty, you can
always make a big stink to get the money back if this was just a
replacement part. I love to do this, because I know darn well it costs
Customs more than the refund to process all the paperwork!

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