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Article #756

the very bad CHELLO/TVD services

#756
From: jpg
Date: Wed, 18 Aug 1999 00:00
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last week end, it took me 16(sixteen hours) to download 5,133 mo and that
isn't the 1st time and more and more often it's nearly impossible to reach
any url, any newsserver, to send or receive any message and the upload speed
stay so ridiculous
I loose connection although the modem stay connected or nor, the download
speed comes slowly down and continue to go down since the beginning in
1997(6-7 Kbytes/sec)
Some days it's impossible to reach any url, to surf, to do anything with the
TVD-CHELLO Internet connection and when you try to reach the TVD-CHELLO
"helpdesk" it's one day long busy or anybody answer!
A few weeks ago it was possible to obtain a speed of 30-35-38 K
bytes/second(with a maximum line speed of 290 Kbps) but now you can be happy
if you can reach any url
I repeat it CHELLO-TVD persons you are lying about your services, about the
internet speed connection...
I am answering me if all the CHELLO-TVD suscribers can get together and be
represented by  a lawyer for non respect of the promised and contracted
services, for untrue-lying advertising and to lobby by the local councils
where TVD has got monopoly for Tv cable distribution to open the market for
other providers( I live in front of RTBF/VRT and the reception of rtbf
programs is so bad...where is CNNN...)
MR CHELLO-TVD, your customer's services is under all, you are always lying
and you take profit of the monopoly you got I'm sorry but what I write is
(unhappiness for us customers) true
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From: "jpg" <mb10169@tvd.be>
Subject: the very bad CHELLO/TVD services
Date: 1999/08/18
Message-ID: <3vyu3.1782$Gm6.46646@news.chello.be>
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