Article View: bell.general
Article #3Re: Problem with USR Auto-dial 212A
From: fair
Date: Wed, 12 Oct 1983 09:49
Date: Wed, 12 Oct 1983 09:49
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Just one comment: Where I work as a Software Engineer, anyone foolish
enough to ask for an engineer will get shunted to customer service,
because otherwise I spend 85% of my day answering silly ass questions from
thick customers, and I don't get any work done. Thus can I sympathize with
U.S. Robotics' Policy. However, the proper solution is to have a competant
customer service department. If USR doesn't pay attention to this, they
will sell fewer modems.
BTW, we have a USR as the dial out on our main system, and it did not work
properly when it came (would pulse dial, but not tone dial). Turned out to
be the main chip inside the box was not properly seated in its socket.
Reseated it, and have had no problems since.
Erik E. Fair ucbvax!fair fair@ucb-arpa.ARPA
{ucbvax,amd70,zehntel,unisoft}!dual!fair
Dual Systems Corporation
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Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Posting-Version: version B 2.10.1 6/24/83; site ucbvax.UUCP Path: arc1-ca.pugleaf.net!utzoo!linus!decvax!tektronix!ucbcad!ucbvax!fair From: fair@ucbvax.UUCP Newsgroups: bell.general,net.dcom Subject: Re: Problem with USR Auto-dial 212A Message-ID: <117@ucbvax.UUCP> Date: Wed, 12-Oct-83 05:49:55 EDT Article-I.D.: ucbvax.117 Posted: Wed Oct 12 05:49:55 1983 Date-Received: Thu, 13-Oct-83 23:40:37 EDT References: <229@tty3b.UUCP> Organization: U. C. Berkeley Computer Science Lines: 16