🚀 go-pugleaf

jamesd@echeque.com (James A. Donald) wrote:

>I would like to see more public discussion of the reliability and
>downtime of each ISP.   The ISP's try to keep this discussion in their
>own local groups, to avoid dirty linen washed in public.  Such dirty
>linen should be washed in public.  It helps consumers make an informed
>choice, a choice I was not able to make when I chose to go with best.

I disagree.  ISP's tend to keep this information in local groups
simply because people tend to not care about the day-to-day issues.
A summary of such information may provide useful to people looking
for an ISP, but this would probably still be too much for those
people reading the groups who are already with an ISP and is happy
with them.

>We all should cross post discussion of ISP problems and benefits to
>groups such as ba.internet, since people read ba.internet for
>precisely that purpose.

I can't see spamming Netcom's internal groups with Best's issues and
vice versa.

>In addition, every time I attempted to talk with folk at best about
>service failures, I got the run around.  I am trying to provoke an
>informative and useful response from the folk at best, something they
>failed to provide.

If you can't get the results that you are looking for from the
technical support people, perhaps you should talk to their manager.
Or E-mail her.. or post in the the Best.prez group..  We have a miriad
of ways for you to communicate with our people.

>I cross post in the hope of obtaining useful information and in the
>expectation that it will help others make the informed choice that I
>was unable to make.

When all is said and done, are you unhappy with your choice?


--
  William Coldwell - Best Internet Communications, Inc. - Network Operations
         My views are probably too politically incorrect to be Best's.
 PGP: finger billc@best.com                         http://www.best.com/~billc