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Article #137

Re: 3 x charge from Best?

#137
From: Dean Deeds
Date: Sun, 28 Oct 2001 00:09
40 lines
2775 bytes
Robert E. Van Cleef <vancleef@best.com> wrote:
>Paul Morris <notreally@best.com> wrote:
>>What gives?  On my last Visa bill, I got charged 3 times
>>for the monthly charge from Best, on 9/21, 9/25,
>>and 10/04.  That's a total of $90 when the cost is
>>supposed to be $30 per month.
>>
>>Anyone else have this experience, or know what's
>>going on?
>>
>>Paul
>>
>
>They skipped one month for me, charged me twice in the middle of the month
>and then hit me at the normal time - the beginning of the month.  I figured
>they were getting back into sync after screwing up the first time.  I will
>definately be watching next month.

So doesn't that mean you've been overbilled for at least one month?
(Or more, depending on what happens next month.)

My experience is similar to Paul's -- three billings, very close in time.
As for Tom Digby (described elsewhere in this thread), my billing was
skipped in my August credit card cycle.  But, before then, it had been
averaging 1.0 billings per cycle (i.e., a 0-billing month was always
adjacent to a 2-billing month, so things were always square).  So I believe
I've been overbilled by at least one month, and unless there's a billing
hiatus next cycle it will be two.

I contacted Verio billing, and was told:
"Thank you for your email. Please note that our Payment Processing Team have
advised that all the charges that were charged in error for account cid:
<foo> will all be reversed to the credit card and to wait for at least 10
days before it post to the account. Please check your next statement and
advise us of any discrepancy under reference number <bar>."
This was on 10/18; still no credit as of 10/27.

Sigh.

Dean Deeds
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From: dean+usenet@deeds.net (Dean Deeds)
Newsgroups: best.general
Subject: Re: 3 x charge from Best?
Date: Sun, 28 Oct 2001 00:09:36 +0000 (UTC)
Organization: a user of Best Internet Communications, Inc.  www.best.com
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