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Article #152

acct. cancel web interface results

#152
From: bj
Date: Mon, 29 Oct 2001 22:30
42 lines
2627 bytes
I just tried the URL provided and got this in my face:

>At 09:34 PM 10/29/01 +0000, you wrote:
>Dear bjspace@shell3.ba.best.com,
>
>We received your Cancellation Request dated Mon Oct 29 15:22:02 2001.
>Your reference for this account request is 1004390522.002
>
>You are welcome to cancel your order, but please keep in mind that
>under the terms of the contract, you are still obligated to pay
>100% of the dollar amount for the full term of the contract.
>
>If you choose to continue with the cancellation and do not pay the
>entire contracted amount, Verio reserves the right to take all lawful
>steps to enforce its rights under the contract, including but not
>limited to, sending your account to an outside collection agency,
>reporting any outstanding obligations to a credit reporting agency,
>or taking legal action.
>
>If you wish to append information to this issue, please reply to this
>email address without altering the subject headers. Verio will make
>every attempt to respond to all customer inquiries within a reasonable
>period.
>
>Thank You,
>
>Verio Customer Billing Care

The "Full term of the contract" ends at the end of the billing period.
There is no "contract", other than a month-to-month fee, which I have
been paying since 1996.

This tone of language sent to a customer in good standing, that has
been here longer than you have, is rude. I suggest that you research
your data before sending anything of this sort to anyone again.
Customer Billing Care, indeed...


-- 
    B.E.Johnson             Space: To go and learn is reason enough!
    bj@imperialearth.com
    http://www.imperialearth.com/
Technical Details
Message-ID: <9rkl9b$4ol$1@nntp1.ba.best.com>
Path: arc1-ca.pugleaf.net!archiver1.google.com!news1.google.com!sn-xit-02!supernews.com!news.tele.dk!small.news.tele.dk!199.60.229.5!newsfeed.direct.ca!look.ca!newshub2.rdc1.sfba.home.com!news.home.com!enews.sgi.com!news2.best.com!nntp1.ba.best.com!not-for-mail

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From: bj@imperialearth.com
Newsgroups: best.general
Subject: acct. cancel web interface results
Date: Mon, 29 Oct 2001 22:30:03 +0000 (UTC)
Organization: The ISP formerly known as Best
Lines: 42
Sender: "B.E. Johnson" <bjspace@shell3.ba.best.com>
Distribution: best
Message-ID: <9rkl9b$4ol$1@nntp1.ba.best.com>
NNTP-Posting-Host: shell3.ba.best.com
X-Trace: nntp1.ba.best.com 1004394603 4885 206.184.139.134 (29 Oct 2001 22:30:03 GMT)
X-Complaints-To: abuse@best.com
NNTP-Posting-Date: Mon, 29 Oct 2001 22:30:03 +0000 (UTC)