🚀 go-pugleaf

Kim DeVaughn (kimdv@best.com) wrote:

: >  On our new shell machines, the quota is currently 10 MB in your home
: >  directory (mail is stored in the home directory) and 25 MB in the
: >  ftp/www directory. As we move more and more customers to the new shell
: >  machines, we will re-evaluate our quota policy and standardize the
: >  home directory quota on all servers.

: Note the open-ended words "re-evaluate" and "standardize".

: One wonders if the implication is that Best is open to restoring all or
: part of the 10Mb that was ex post facto "reappropriated" from us along
: with the (eventually manditory) move to the shell# machines, or if it
: is merely some boiler-plating that should be taken to mean, "we can and
: will 'adjust' your storage allowance any ol' time we feel like it, and
: if you don't like it, the door's behind you".

This is not in fact what this means. 

Best Internet is currently looking at this issue, and we will have an
announcement for you next week sometime. Once this announcement is made
there will be no deviation to it without clear and concise announcements
beforehand, if changes are necessary for whatever reason.

It is clearly understood and agreed that Best Internet cannot and should
not make changes to it's current offering without first notifying
customers. Best Internet was wrong in changing the quota on the new
machines without any advance notice.

This is not to say that the current shellx offering will or will not
change. I am involved in discussions inside of Best Internet with all the
different departments that are affected, one of which is of course
Marketing. I feel that your comments will be well represented by me. I
hope you feel the same.

I will follow up in the best newsgroups with an announcement next week on
the final decision. 

Regards,

Lilliane M. Carter
Director, Technical Support Services and Customer Satisfaction
Best Internet Communications