🚀 go-pugleaf

Dear Verio/Best Dial-up Internet Access Subscriber:

Verio recently negotiated an agreement with EarthLink in which Verio
agreed to transfer all of its current Dial-up Internet Access accounts to
EarthLink. THIS TRANSFER OF ACCOUNTS INCLUDES YOUR DIAL-UP SERVICE ONLY.
THIS TRANSFER WILL NOT AFFECT ANY OTHER SERVICES YOU ARE RECEIVING FROM
VERIO.

Please be aware that although your Verio/Best account included both
Dial-up and Web Hosting services, Verio can no longer offer this option.
If you have been migrated to the new Verio Websites or VPS service, or are
in the process of migrating to the new Verio Websites or VPS service, your
Hosting package will no longer include complimentary Dial-up Internet
Access as of January 9, 2002.

Verio is committed to offering world-class Hosting and Internet services.
As part of that commitment, we strive to provide accurate and timely
information to customers about all of our services.  We sincerely
apologize for any inconvenience this transaction may cause you.

While Verio has had several exciting years as a provider of Dial-up
Internet services, we must respond to the changing demands of the
marketplace.  As you know, the Internet continues to experience rapid
growth. Verio has recognized the need to respond by focusing its resources
on the suite of products and services that provide customers with
solutions that facilitate seamless growth. Our decision to transfer our
current Dial-up Internet services accounts stems from normal business and
strategy sessions addressing future plans.  By transferring your Dial-up
account to EarthLink, which has Dial-up Internet Access as a core
competency, your Dial-up account will be well supported.

The following is a brief overview of how Verio intends to transfer your
Dial-up service to EarthLink.  For a more complete overview of this
transaction, including information about EarthLink, account and billing
implications, please see www.verio.com/BESTdialupfaq

******************************************
How will your Verio Dial-up service be transferred?

Your Dial-up service will be transferred with little effort on your part.
Immediately after January 9, 2002, EarthLink will automatically establish
an EarthLink Dial-up account for you with features that most closely
mirror your current Verio/Best Dial-up plan.  For most Verio Dial-up
customers, this means that EarthLink will be establishing an EarthLink
Unlimited account for you at $21.95 per month using your current billing
information.  Shortly after your account is established, you will receive
EarthLink's Welcome Packet by U.S. Mail that will contain a welcome
letter, EarthLink's Dial-up software, and a new EarthLink username,
password and an additional email address.

To ensure that you receive the EarthLink Welcome Packet, please visit the
Verio Web Hosting Customer Backroom and verify that we have your current
address.  You can access the Customer Backroom at:
https://mybackroom.securesites.com/customer/backroom/customer_info/

If you have forgotten your CID (Customer ID) or password to access the
Customer Backroom, please call or email Verio Web Hosting Customer Service
at 1- 888-256-6838 or service@veriowebsites.com.

**********************************************
What if you do not want your Dial-up service transferred?

If you do not want your Dial-up service transferred to EarthLink, you must
cancel your Verio Dial-up service by January 9, 2002. TO CANCEL YOUR
DIAL-UP SERVICE, PLEASE VISIT
https://mybackroom.securesites.com/customer/backroom/account_info OR CALL
OR EMAIL VERIO WEB HOSTING CUSTOMER SERVICE AT 1- 888-256-6838 or
dialoptout@veriowebsites.com   Please note: you will not have Dial-up
access to the Internet as of the date you cancel your Dial-up service.

**********************************************
What will happen to your billing?

We will not be able to continue to offer complimentary Dial-up service
with your Web-Dial bundle.  Unfortunately, EarthLink does not offer any
type of complimentary Dial-up accounts.  You will continue to receive a
bill from Verio for your Web Hosting service.  The price will not change.
In addition, if you do not cancel your Verio Dial-up service prior to
January 9, 2002, you will begin receiving bills from EarthLink for your
Dial-up service in January.

**************************************************
Where can you get further information about this transaction?

For a more complete overview of this transaction, please see
www.verio.com/BESTdialupfaq   In addition, prior to receiving EarthLink's
Welcome Packet, you may also email service@veriowebsites.com or call
1-888-256-6838. Please understand that we may be handling a high volume of
inquiries and our response time may be a bit slower than usual.  Until you
receive your EarthLink Welcome Packet containing your new EarthLink
username and password, you will not be able to obtain information from
EarthLink about this transaction.  Therefore, please do not contact
EarthLink at this time.

***************************************************
We believe that you will be satisfied with EarthLink's quality service and
support. With more than 4.9 million subscribers, EarthLink is one of the
world's largest providers of Dial-up service to the Internet.
EarthLink's services have won many industry awards including 2000 and 2001
Mobile Computing's First Class award for the best Internet service
provider, 2001 CNET's Editors' Choice Award, and 2000 PC World's Best ISP
Award.

We would like to take this opportunity to thank you for your patronage.
Again, if you are currently receiving other services from Verio, this
change will not affect those services.  Please be assured that EarthLink
and Verio will be working closely to ensure a smooth transition of your
Dial-up service.


Sincerely,

Dennis Boyle
Vice President, Operations
Verio, Inc.