🚀 go-pugleaf

Oh hi,

I'm still waiting for some sort of reply from a Bestee about this quota
issue.  Let me re-cap:

** When I signed up, I had 25M for $HOME and 25M for ftp/web.  Best
   later clarified that saying that it was 10M for mail, 10M for $HOME,
   and 25M for ftp/web.

** I get on shell3.ba.best.com and notice that "inbox" (mail) is now
   stored in my $HOME dir.  I think it's a little weird, but, hey,
   it doesn't affect me a whole lot.

** I type quota -v to look at my quotas and see:

shell3: {1} quota -v
Disk quotas for user cyarnell (uid 4087): 
     Filesystem  blocks   quota   limit   grace   files   quota   limit
grace
       /var/tmp       0  102400  107520               0       0       0        
      /users/u1    3190   10240   10752             254       0       0        
/webadmin/home/web1       3   25600   26880               3       0       0     

    I notice that my mail is now in my $HOME dir, but Best didn't
    increase the 10M $HOME quota to 20M to compensate for the lost
    mail quota.  I think "Hmm, that's weird, probably just a mistake,
    Matt, et al, have been pretty busy".

**  I send support a message with a CC: to Matt asking where the 10M
    for mail is.  No reply.

**  No reply.

**  I reply to someone in one of the best.* groups asking publically
    where the mail quota went.  No reply from Best.

**  I reply to a post Matt made saying the quotas were 10M for $HOME
    /mail and 25M for ftp/web asking where the 10M for mail went, and
    telling him that what he was posting was NOT what we (the users
    that have been around since, oh, 95) signed up for.

**  No reply.

**  I post a post asking for clarification and a 30 day public
    notice if Best has changed the policy.  

**  No reply.

So, Best, what's the deal here?  I've heard two people tell me that the
quota policy either changed 6 months or a year ago.  Yet, there was no 30
day notice (as required if terms of service change), AND Best's website
still has:

----
Disk quotas exist to partition the amount of space available, in the case 
that any user may infringe on the amount of space allocated to their
specific directory. The amount of space available for our customers is
25Megabytes for FTP/WWW capabilities, 10 Megabytes in the home directory,
and 10 Megabytes allocated for the mail spool. Excessive usage beyond the
set disk quota parameters requires a charge at $0.50 per megabyte per
month.
----

I would like an answer, please.  This sort of sneaky-underhanded way of
changing things and jipping users out of 10M (most of them probably won't
even notice until mail bounces because of a full dir) concerns me.

The only conclusion I can come to is that Best somehow thinks (hopes) the
issue will go away and the users will automatically accept any changes
to their agreed-upon level of service.  It won't.

I don't deny Best has the right to change system features when needed.
I just want Best to ANNOUNCE changes officially to all users via
motd's/newsgroup postings and give users 30 days before their service
changes.

I usually defend Best against the constant complaints from people that
complain for the sake of complaining, but this is a real issue.  Address
it.

Tnx.