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1 total messages Started by Gregory ML Clarke Wed, 18 Nov 1998 00:00
Virtual Webtrends Access Violation on NT
#88
Author: Gregory ML Clarke
Date: Wed, 18 Nov 1998 00:00
185 lines
6792 bytes
Hi

I've downloaded Virtual Webtrends and have set it up on our NT 4 Server
Service Pack 3.

However, whenever I try to execute it it comes up with an access
violation error. It's the only program that does it on the server
everything else work perfectly without error. Has anyone else got it
running on NT4?

A copy of Dr Watson's log is attached;

Application exception occurred:
        App: ..\..\_release.win\WEBTREND.EXE (pid=130)
        When: 11/18/1998 @ 12:11:27.781
        Exception number: c0000005 (access violation)

*----> System Information <----*
        Computer Name: BILL'S BEAST
        User Name: Administrator
        Number of Processors: 1
        Processor Type: x86 Family 5 Model 2 Stepping 6
        Windows Version: 4.0
        Current Build: 1381
        Current Type: Uniprocessor Free


*----> Task List <----*
   0 Idle.exe
   2 System.exe
  25 smss.exe
  33 csrss.exe
  39 WINLOGON.exe
  45 SERVICES.exe
  48 LSASS.exe
  72 SPOOLSS.exe
  80 LLSSRV.exe
  83 SFMPRINT.exe
  95 RPCSS.exe
 100 TAPISRV.exe
 112 RASMAN.exe
 121 SFMSVC.exe
  64 NDDEAGNT.exe
 159 EXPLORER.exe
 131 GSW32.exe
 130 wt_virt.exe
 115 DRWTSN32.exe
   0 _Total.exe

(00400000 - 00473000) ..\..\_release.win\WEBTREND.EXE
(77f60000 - 77fbc000) dll\ntdll.dbg
(10000000 - 1017a000) .\..\..\_release.win\wt_ui.dll
(77f00000 - 77f5e000) dll\kernel32.dbg
(77e70000 - 77ec4000) dll\user32.dbg
(77ed0000 - 77efc000) dll\gdi32.dbg
(77dc0000 - 77dfe000) dll\advapi32.dbg
(77e10000 - 77e62000) dll\rpcrt4.dbg
(77d80000 - 77db2000) dll\comdlg32.dbg
(77c40000 - 77d7c000) dll\shell32.dbg
(77bf0000 - 77c3f000) dll\comctl32.dbg
(00240000 - 00240000)
(1c000000 - 1c01e000) ..\..\_release.win\CSTCTLS4.dll
(00250000 - 00250000)
(01d50000 - 01dcb000) obj\ENG_PROD.RSL
(5f810000 - 5f817000) dll\rpcltc1.dbg
(776d0000 - 776d8000) dll\wsock32.dbg
(776b0000 - 776c2000) dll\ws2_32.dbg
(78000000 - 78048000) msvcrt.dbg
(776a0000 - 776a6000) dll\ws2help.dbg
(02600000 - 0266a000) obj\ENG_BASE.RSL
(02b00000 - 02bda000) ..\..\..\_release.win\WTM_LOG.DLL
(02be0000 - 02be0000)
(02c80000 - 02c80000)
(02ca0000 - 02ca0000)
(5f600000 - 5f618000) drv\winspool.dbg
(02d00000 - 02d00000)
(77a90000 - 77a9b000) dll\version.dbg
(779c0000 - 779c8000) dll\lz32.dbg
(02d30000 - 02d30000)
(77720000 - 77731000) dll\mpr.dbg
(02d60000 - 02d60000)
(77630000 - 77657000) dll\crtdll.dbg
(03ae0000 - 03ae0000)
(70200000 - 70200000)
(71080000 - 710a3000) SHLWAPI.dbg
(03d10000 - 03d10000)

State Dump for Thread Id 0x2f

eax=00000005 ebx=0000468b ecx=001285f0 edx=00125d7c esi=70260d30
edi=00000004
eip=77e79ecc esp=00125dac ebp=00125dbc iopl=0         nv up ei pl nz na
po nc
cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000
efl=00000206


function: LoadCursorA
        77e79eb3 ff5008           call    dword ptr [eax+0x8]
ds:0123ea0b=????????
        77e79eb6 ff7508           push    dword ptr [ebp+0x8]
ss:013647c2=????????
        77e79eb9 50               push    eax
        77e79eba 8945fc           mov     [ebp-0x4],eax
ss:013647c2=????????
        77e79ebd 8b451c           mov     eax,[ebp+0x1c]
ss:013647c2=????????
        77e79ec0 ff500c           call    dword ptr [eax+0xc]
ds:0123ea0b=????????
        77e79ec3 3bc3             cmp     eax,ebx
        77e79ec5 8bf0             mov     esi,eax
        77e79ec7 7442             jz      LoadCursorA+0x167 (77e79f0b)
        77e79ec9 83e70f           and     edi,0xf
FAULT ->77e79ecc 0fb71e           movzx   ebx,word ptr [esi]
ds:70260d30=????
        77e79ecf 83c602           add     esi,0x2
        77e79ed2 8bc7             mov     eax,edi
        77e79ed4 4f               dec     edi
        77e79ed5 85c0             test    eax,eax
        77e79ed7 7405             jz      LoadCursorA+0x13a (77e79ede)
        77e79ed9 8d345e           lea     esi,[esi+ebx*2]
ds:0000468b=????????
        77e79edc ebee             jmp     LoadCursorA+0x128 (77e79ecc)
        77e79ede 395d14           cmp     [ebp+0x14],ebx
ss:013647c2=????????
        77e79ee1 0f8cdc640100     jl      CreateAcceleratorTableA+0x3da7
(77e903c3)
        77e79ee7 8d045d00000000   lea     eax,[00000000+ebx*2]
ds:0000468b=????????
        77e79eee 8b7d10           mov     edi,[ebp+0x10]
ss:013647c2=????????

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
00125dbc 77e7a36f 70200000 00000025 7ffdec00 000000e3 user32!LoadCursorA

7ffdec00 00740077 006e0073 00320033 002d0020 00200070 user32!LoadStringA

*----> Raw Stack Dump <----*
00125dac  00 00 00 00 e4 00 00 00 - f8 eb fd 7f 18 80 25 70
..............%p
00125dbc  00 ec fd 7f 6f a3 e7 77 - 00 00 20 70 25 00 00 00  ....o..w..
p%...
00125dcc  00 ec fd 7f e3 00 00 00 - 06 00 00 00 40 a1 eb 77
............@..w
00125ddc  00 00 00 00 44 63 12 00 - 34 5f 12 00 40 62 12 00
....Dc..4_..@b..
00125dec  04 01 00 00 ef 03 24 70 - 00 00 20 70 25 00 00 00  ......$p..
p%...
00125dfc  34 5f 12 00 e4 00 00 00 - 60 a3 15 00 01 00 00 80
4_......`.......
00125e0c  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
................
00125e1c  00 00 00 00 00 00 00 00 - 00 00 00 00 10 e4 f7 77
...............w
00125e2c  48 05 14 00 01 00 00 80 - 00 00 00 00 00 00 14 00
H...............
00125e3c  00 00 00 00 10 e4 f7 77 - 48 05 14 00 01 00 00 80
.......wH.......
00125e4c  00 00 00 00 00 00 14 00 - 00 00 00 00 00 00 00 00
................
00125e5c  00 00 00 00 00 00 00 00 - 00 00 00 00 5e 00 60 00
............^.`.
00125e6c  f0 a3 15 00 5e 00 08 02 - 58 5f 12 00 00 00 00 00
....^...X_......
00125e7c  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
................
00125e8c  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
................
00125e9c  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
................
00125eac  89 4a f6 77 48 05 14 00 - 00 00 00 00 40 a3 15 00
.J.wH.......@...
00125ebc  58 5f 12 00 a2 02 00 00 - 98 a6 15 00 00 00 00 00
X_..............
00125ecc  00 00 14 00 80 d9 15 00 - 28 00 14 00 88 d9 15 00
........(.......
00125edc  a2 be f8 77 b8 02 00 00 - 00 00 00 00 b8 00 14 00
...w............

Any help appreciated.

Thanks
Greg
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