🚀 go-pugleaf

We have a problem at the U of C that we're hoping someone can
help us with.

We were running Ariel 1.2 with Windows 3.1 on a Pentium (Compaq
Deskpro) with 16 megs of memory, using a LaserJet 5Si printer.
Everything was fine.

In preparing to upgrade to Ariel 2.0 & Windows 95, we loaded the
program onto another Pentium (Compac ProLinea) with 8 megs of
memory.  Everything went fine (although a little slower)
including the printing to the LaserJet 5Si.

We installed Windows 95 & Ariel 2.0 on the original
Ariel pc, but it won't print using the dedicated Ariel printer.
It will try to print & will successfully print the cover sheet &
about 1/5th of the first page, then starts shooting out pages
with one line of garbage at the top.

We can print from DOS & notepad; we can send the Ariel document to a
networked LaserJet 5 Si elsewhere in the Library; we can plug in
an old Epsom tractor feed dot matrix printer & get the document
to print.  We even tried different cables to the dedicated
LaserJet, but no luck.

--
HP suggested installing new drivers, but as Ariel will work on
one pc & not the other, that didn't seem like a probable
solution.  By trying different printers & cables we feel we've
eliminated some more obvious causes.

We're wondering if the problem could be something to do with the
PCL settings?

At this point, any ideas & suggestions would be welcome,
especially from anyone who has experienced a similar problem.




--
Janice Day
Information Technology Services
University of Calgary Library
email: jsday@acs.ucalgary.ca
fax: (403) 284-3817
tel.: (403) 220-3350