🚀 go-pugleaf

Hi - I have a few quick questions re: Ariel -

Why do institutions who have Ariel still send articles (which
are regular length, nothing fancy) through the mail to locations
who also have Ariel? Why aren't these articles being scanned?
Unless I see a posting that Ariel is down at a location, shouldn't
I be able to expect that an article requested be sent via Ariel?

I have our Ariel address listed in the borrowing notes, and also
add an extra note to the location field, which is very close the
the article field.

Am I doing something wrong here? We have had Ariel up and
running (sending and receiving) since September 3rd. It took
a year to get it and I really would like to use it more.
I have changed the way I request articles - instead of going
to a close lender without Ariel, I will go to a lender, which may
be further away, but who has Ariel. And many still come via the mail
from these places.

I have to keep track of Ariel use and already have been asked why it
is not being used more. Could anyone
who has Ariel give me a reason? I'm thinking it could just be
that places are not used to us having Ariel, but perhaps there are
other reasons I haven't thought of. I would appreciate any help
to my direct e-mail address.

Thanks!!

Melaine C. Forsburg
Document Delivery/Reference Librarian
Iona College (VXI)

PS I did try to post this to ARIE-L but it never reached the actual
list, not yet anyway - if it does sorry for the duplication.