🚀 go-pugleaf

Actually I've wondered about this myself. As I said in a previous post, we
ARIEL what we can. It saves us money for postage and phone. Why more
institutions who have ARIEL but don't, I don't know. As one person stated,
they may be too overwhelmed with requests to send them all out ARIEL. Or
they may be having technical difficulties. Another reason I've heard is
understaffed. Still it is a bit frustrating especially if you want it rush
and specify to the same. I've had times when I've needed an article from
an ARIEL library rush. I'll put it on OCLC, fax a copy, ARIEL a copy and
STILL GET IT IN THE MAIL!!!! Be assured, we try not to do this. Well
enough of the ranting.
Lynn Schneiderman
Creighton University
Reinert/Alumni Library - ILL [OCA}
Omaha, NE
lynns@creighton.edu


  On Thu, 9 Oct 1997, Melaine Forsburg wrote:

> Hi - I have a few quick questions re: Ariel -
>
> Why do institutions who have Ariel still send articles (which
> are regular length, nothing fancy) through the mail to locations
> who also have Ariel? Why aren't these articles being scanned?
> Unless I see a posting that Ariel is down at a location, shouldn't
> I be able to expect that an article requested be sent via Ariel?
>
> I have our Ariel address listed in the borrowing notes, and also
> add an extra note to the location field, which is very close the
> the article field.
>
> Am I doing something wrong here? We have had Ariel up and
> running (sending and receiving) since September 3rd. It took
> a year to get it and I really would like to use it more.
> I have changed the way I request articles - instead of going
> to a close lender without Ariel, I will go to a lender, which may
> be further away, but who has Ariel. And many still come via the mail
> from these places.
>
> I have to keep track of Ariel use and already have been asked why it
> is not being used more. Could anyone
> who has Ariel give me a reason? I'm thinking it could just be
> that places are not used to us having Ariel, but perhaps there are
> other reasons I haven't thought of. I would appreciate any help
> to my direct e-mail address.
>
> Thanks!!
>
> Melaine C. Forsburg
> Document Delivery/Reference Librarian
> Iona College (VXI)
>
> PS I did try to post this to ARIE-L but it never reached the actual
> list, not yet anyway - if it does sorry for the duplication.
>