Chargeback for Development of I.S. Applications

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#388

From: Rocco Commisso
Date: Tue, 22 Aug 1995 00:00

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I work in the Information Technology department in a Canadian railway
company. We are looking at how best to implement a chargeback scheme for
application development services to our internal, multi-departmental
clients. Some of the basic infrastructural components to support this
includes: request prioritization and approval; resource allocation;
contracting; time reporting system; work status updating; change control
process.

I'd appreciate receiving information from anyone with practical knowledge
in this type of chargeback scheme. What are the major obstacles and
solutions? Are there any successful implementations? If so, where?

Rocco Commisso

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From: Rocco Commisso <commisso@CN.CA>
Subject: Chargeback for Development of I.S. Applications
Date: 1995/08/22
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