🚀 go-pugleaf

I have had good service from the australian distributor of endnote but what
happens when you don't? Complaining to the souce can help:
I have had this experience with the local (big) distibutor of Pagemaker who
completely stuffed up an upgrade order (their fault). After the third
attempt to get satisfaction locally I complained to the  Aldus parent and
within a week it was solved. (Except the local distributor's incompetence
continues with a recent threat of legal action).
On the other hand "they" are a long way away and things can get "lost". For
example, I am still waiting, after 3 months, for a clarification of an
Expressionist upgrade order placed with Prescience.

If you really get pissed off the following tactic can be useful for large
organisations, but don't over do it or it will lose its impact:
Write a letter of complaint to the chairperson of the board of directors of
the company at their HOME address - such information is relatively easy to
find out via company registers, who's who, etc.