🚀 go-pugleaf

Dear Avi and others,

I'd like to see technical questions and answers on the list.  I suspect
that it would: 
a) be useful to folks with similar problems, and
b) thus cut down the amount of answering you have to do.

I am sure that it would be especially useful to those of us who support
other EndNote users and so like to keep our background knowledge up to
date.

BUT two suggestions to go along with it:

1) Create an FAQ: in many groups they help cut down traffic a lot, and
   you can take your time over them and answer common questions precisely
   and at length; and

2) Be very careful about the Subject you use. Users can save a lot of
   time if they can scan meaningful subjects and read only the ones that
   they care about.  (I for one never read anything without a subject,
   or with some generic subject like "EndNote Question"- I am sure that
   I miss good stuff, but my connection is slow and the cost/benefit
   ratio is high). For instance you might want to reply directly to the
   sender, and then post to the list with an informative subject that
   you craft yourself, in the light of the big picture. Those of us
   using a newsreader will be able to follow threads with logical
   names, a feat rarely achieved in most newsgroups!!! ;-)

If this seems like two steps towards the work of a moderator, then I
hope that the payoff will be less repetitive  work for you.

Thanks for the good online support, and please keep up the good work.

Ethan Benatan
benatan@vms.cis.pitt.edu

ps- I just realized that your post, to which this is a reply, is an
excellent example of using a well-crafted subject line!!