Re: Damaged library

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#910

From: Anne Stringer/Technical Support
Date: Fri, 08 Apr 1994 15:13

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>Dear EndNote users,
>
>a colleague has a reference library that has become damaged. The disk
itself is
>okay, but the library cannot be opened. The best I could manage was to open
it
>in MS Word and to save it as text. Is there a way to turn this text file
into a
>useable library??
>
>Or does anyone have a better idea - apart from "Always make a backup!" ?

Dear Alan,

You don't want to open the library in MS Word. Please have your colleague
send us the original damaged library, and we will restore it. We will try
and recover as much of the data as possible.

Please let me know if you have any questions.

Sincerely,
Kimberly Mattingly
EndNote Technical Support

Niles & Associates, Inc.    Internet:  nilesinc@well.sf.ca.us
800 Jones St.               telephone: 1 (510) 559-8592,
Berkeley CA 94710           fax:       1 (510) 559-8683

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Date: Fri, 8 Apr 1994 08:13:23 -0700
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From: Anne Stringer/Technical Support <nilesinc@WELL.SF.CA.US>
Subject: Re: Damaged library
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