🚀 go-pugleaf

> I don't want to harp on about this, but according to Henk Verhaar an Endnote
> upgrade can be shipped to Holland from California for $25. In the UK we're tol
 d
> the same upgrade will cost 45 pounds (^ $72) and under no circumstances can we
> get it from the States. Avi tries to justify the high UK price on the grounds
> of 'customs and postage' and the extensive effort put into the Word 5 module.
> I'm sorry, but that doesn't hold water when there's such variation in charges
> in different countries.

> Ian Stevenson

I know that Ian is concerned by differential pricing across the Atlantic and by
the effect of Niles and Associates using an exclusive distributor in the UK,
but this recent volley is based on partial information.

There are a number of upgrade options available.  The cost of upgrading from
EndNote Plus 1.2 to version 1.3 to get support for Nisus and FrameMaker is $25
in the US.  We in the UK charge 17 pounds (inc. postage, but excluding VAT) for
this version, which does not include the PIM.  We charge 49 pounds (inc.
postage, but excluding VAT) for the upgrade from version 1.1 or earlier of
EndNote Plus to the plug-in module.  I don't off hand know the dollar price for
this upgrade, but we continue to believe that we offer Niles and Associates
products at reasonable prices to UK users.  I admit that we have trouble
competing against US mail-order warehouse discount prices, but we are trying to
be far more than 'box shifters'.  We strive to, and I believe for the most part
do, provide effective local service and support for users of EndNote and the
other US products we distribute.

Laurie Newton
Technical Director
Cherwell Scientific Publishing (UK distributor for EndNote)
The Magdalen Centre
Oxford Science Park
Oxford OX4 4GA

Tel +44 (0)865 784800     Fax +44 (0)865 784801   Internet CSP@vax.ox.ac.uk