🚀 go-pugleaf

>
> >EndNote users in the UK, Eire, Germany, and Japan must upgrade through their
> >local distributor.  They may charge you slightly more than you would pay for
> >the upgrade, additional postage and customs duties, but you will get the
                                                       ^^^^^^^^^^^^^^^^^^^^
> >upgrade much faster, and can get excellent local technical support.  We will
   ^^^^^^^^^^^^^^^^^^^
> >not accept upgrade orders from these countries.

The underlined part must be a joke. Because, as suggested by Niles,
etc.  I sent in my upgrade order to the German dealer in Frankfurt and
I just received a phone call from them stating that they don't have the
version 1.3 upgrade. They also said they don't expect it before May or
June. I guess this means "faster" than airmail from US for some
people.

On the same note (not related to Endnote, but related to the general
problem of software dealers outside the US), it has now been about 6
months since I attempted to upgrade to Word 5.1 from Germany. I still
do not have it. A couple of weeks ago I wrote a nasty letter to
Microsoft in the US. Let's see what happens.

I think this sort of operation is really stupid on the part of the
Software companies (in case anyone is listening). I wrote to Microsoft
that they are about to lose a customer, and I will say the same to
Niles. And this, not only when I am in Germany, but also after I get
back to the US.

I mean, all these SW packages are nice and easy to use, but if push
comes to shove, I have no hesitation in going to Latex/bibtex
combination. And they are freely available and multi-platform.

I don't think any one of us needs to take this kind of abuse.

Mihran