🚀 go-pugleaf

There are a number of issues raised by the discussion of direct supply and
exclusive distribution. It is tricky to separate them all and I do not propose
to do so here. We are aware that we can do better and like Herbert Burker we,
all of us at Cherwell Scientific, think Avi is tremendous, by far the best
support person we work with and we work with some good ones. However both in
Frankfurt and Oxford we are doing things which no US-based company could do for
its European users and we are keen to do more. A word about this:

We support several thousand users in Europe. We are presented with about ten
problems every day and sometimes they are quite difficult. Most of our EndNote
support issues are covered by Nicola McNaught and she is quite pracised at
giving support in German (half her schooling was in that language and her
father
has spent the last ten years at a Max-Planck Institute). We are in the process
of looking for another full-time person for our Frankfurt office and would like
to have a TMac personU  to compliment our mainly DOS expertise in Germany, so
give us a call if you have a bright student looking for a good job in software
publishing. In addition to our telephone and fax numbers, which I give below,
we
now have an Internet address and European users are welcome to seek our advice
by e-mail at the following address:

csp@vax.ox.ac.uk

We have now localised the demo version documentation and brochures for EndNote
in Germany and and would like to produce a German version later in the year
(starting with the Mac). But a few things have to be sorted out first, so this
is an TaspirationU rather than an TannouncementU. However we would like to make
contact with any volunteers who are  prepared to vet the translations of
documentation and programs. Two years ago we felt that EndNote was such an
academic program that there was no compelling case for translating it into
German. We have changed our minds about this but it is a complex product, at
least in part because it is a very good one, and providing a thorough level of
support is not a trivial matter.

Cherwell Scientific can be reached at:

The Magdalen Centre,
The Oxford Science Park
Oxford OX4 4GA
UK
Tel:    44-865-784800
Fax:    44-865-784801

or

Beethovenstrasse 7b
W-6000
Frankfurt 1
Germany
Tel:    49-(0)69-7411114
Fax:    49-(0)69-740496

This is a long message for which I apologise.

Adam Hodgkin