🚀 go-pugleaf

A few people have written that they routinely call into both vms and
ultrix support with no questions asked. I have never had a problem
with contacting csc, in fact we any systems member can call csc
give them the access code and say they are calling on my behalf. There
are never any problems with csc accepting calls, dec should be commended
on this, the CSC has not let this issue stand in the way of providing
support.

However, in terms of the official policy it does seem that dec has stated
the policy that for each OS the same person  counts as a seperate contact.
I'm not out to flame Dec on this, just verify the policy. Since there is
confusion on this Dec should make sure it's sales force understand this
point and that contacts are priced consistently around the country.

Personally, I believe dec should give free contacts and use a 900 number
for support. Let those that use the support line pay for it.

jack suess