Re: Counting Contacts for the ESL

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1 total messages Started by Mark H. Wood Fri, 12 Jun 1992 15:05

#123

Author: Mark H. Wood
Date: Fri, 12 Jun 1992 15:05

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*sigh*  The answer I've seen is not clear at all.  Can an individual contact
talk to any team?  Or does the customer have to designate separate VMS and
Ultrix contact names, and then (for example) sit and fume if the Ultrix
contacts are out of town and the VMS contacts are sitting idle while Ultrix is
burning down?  (Or v.v.)

If one person handles both VMS and Ultrix problems, is he paid for twice?  He
still only handles 40 hours' worth of problems per week.  (In a slow week,
anyway. :-)

Presumably the same answers apply if you have any mix of VMS, Ultrix, and
PATHWORKS....

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Mark H. Wood, Lead Analyst/Programmer    +1 317 274 0749   [@disclaimer@]
Internet:  IMHW400@INDYVAX.IUPUI.EDU     BITNET:  IMHW400@INDYVAX

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