🚀 go-pugleaf

Mark H. Wood lamented...

>*sigh*  The answer I've seen is not clear at all.  Can an individual contact
>talk to any team?  Or does the customer have to designate separate VMS and
>Ultrix contact names, and then (for example) sit and fume if the Ultrix
>contacts are out of town and the VMS contacts are sitting idle while Ultrix is
>burning down?  (Or v.v.)

Mark,

We've installed DSNlink on our 8700 and all teams and product (VMS, Ultrix, &
Pathworks) that we are allowed to use are available.  I am the primary contact
for both VMS & Ultrix.  The other two authorized contacts also use this tool and

we never (hardly) place a phone call.  So I guess the answer is that you don't
have to specify separate contacts for separate product lines.

>
>If one person handles both VMS and Ultrix problems, is he paid for twice?  He
>still only handles 40 hours' worth of problems per week.  (In a slow week,
>anyway. :-)
>
>Presumably the same answers apply if you have any mix of VMS, Ultrix, and
>PATHWORKS....


Cheers,
Harry Nicholos
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Harry Nicholos                  |>>Not always correct, but never in doubt<<
VMS Systems Programmer          | Harry_Nicholos@ncsu.edu
Computing Center                | hmn@ncsuvax.bitnet
North Carolina State University | (919) 515-5497
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