Have you had any experience with Help Desks

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1 total messages Started by Gavin Russell Tue, 29 May 2001 15:53

#151

Author: Gavin Russell
Date: Tue, 29 May 2001 15:53

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I am looking for any stats on Help Desks in so much as top ten calls to =
the help desk. the resolution times and the downtime of a typical =
organisation per month or user within a typical network
Any information would be greatly received.

Thanks

Mark Williams
bartokbela@hotmail.com

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<DIV>I am looking for any stats on Help Desks in so much as top ten =
calls to the=20
help desk. the resolution times and the downtime of a typical =
organisation per=20
month or user within a typical network</DIV>
<DIV>Any information would be greatly received.</DIV>
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<DIV>Thanks</DIV>
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<DIV>Mark Williams</DIV>
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