New Help Desk Manager-Help

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2 total messages Started by Marietta Walker Thu, 03 Jan 2002 21:49

#153

Author: Marietta Walker
Date: Thu, 03 Jan 2002 21:49

21 lines
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Hi folks,

I have recently became an "Accidental Help Desk Manager" and I am
looking for web site and support sites that will give me some ideas on
a starting point for the task set before me.  They fired the old
manager and ask me to go forth and create a three tiered Help Desk,
using students as the Front Line (we are a University) and separating
the rest into two levels.  Too much fun!

We have also brought up Heat Help Desk software and would be
interested in exchanging info about this package on a regular basis.

So there you have it.  I am opening my soul to the list, looking for
an exchange of Help Desk information, particularly related to the
University environment and the Heat software.

Any takers?

Thanks 

Marietta

Re: New Help Desk Manager-Help

#154

Author: John Hartill
Date: Fri, 04 Jan 2002 12:44

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Hi Marietta.

I think a good starting point would be the Help Desk FAQ to be found
at:
http://www.philverghis.com/helpdesk.html
Then sign up for the Help Desk list at
mailto:LISTSERV@WVNVM.WVNET.EDU with SUBSCRIBE HDESK-L in the message
body.

HTH.

John.

"Marietta Walker" <mrwadmin@cmsu2.cmsu.edu> wrote in message
news:df5cf61f.0201031349.1eb713d7@posting.google.com...
> Hi folks,
>
> I have recently became an "Accidental Help Desk Manager" and I am
> looking for web site and support sites that will give me some ideas
on
> a starting point for the task set before me.  They fired the old
> manager and ask me to go forth and create a three tiered Help Desk,
> using students as the Front Line (we are a University) and
separating
> the rest into two levels.  Too much fun!
>
> We have also brought up Heat Help Desk software and would be
> interested in exchanging info about this package on a regular
basis.
>
> So there you have it.  I am opening my soul to the list, looking
for
> an exchange of Help Desk information, particularly related to the
> University environment and the Heat software.
>
> Any takers?
>
> Thanks
>
> Marietta

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