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LIVE SESSIONS FOR OCTOBER
The Tele-M@kret
http://www.telemkt.com
tele-info@telemkt.com

Please join us for our live interactive sessions

1. Email Management (Volcanos Are Not To Be Toyed With)
Sponsored by Interactive Intelligence
November 4th  from 11:30am to 12:30pm EDT
http://www.telemkt.com/interactive
     Today e-mail is both bane and boon to e-commerce.  We will
discuss how by using the latest  e-mail management technology,
you can keep your email from exploding into an e-commerce disaster.
     This session will be hosted by David Fuller, e-FAQ Senior
Product Manager, Interactive Intelligence.

2. Monitoring Customer Experiences, Managing Customer Relationships

Sponsored by Dictaphone Corporation -
November 9th from 11:30am to 12:30pm EDT
http://www.telemkt.com/dictaphone
     A recent Customer Loyalty study reveals that three in four
Americans say an unsatisfactory experience with a company's
customer service representative will effect whether or not they
continue to buy from that company.   Long hold times and poorly
 implemented IVR systems are equally frustrating.  The good news
is that as a manager you can make a real, measurable impact on overall
customer satisfaction and on the bottom line by using customer-centric
recording technology to analyze customer experiences and correct the
problems that lead to customer dissatisfaction.
     The session will be hosted by Bruce Reading, Vice President of
Sales,
Communications Recording Systems (CRS), a division of Dictaphone
Corporation.

3. Next Generation CRM - Outsourcing E-service
Sponsored by APAC Customer Services -
November 16th from 11:30am to 12:30pm EDT
http://www.telemkt.com/apac
     What advantages does a web based customer interaction center offer
a
business?  What advantages does outsourcing e-service offer as opposed
to keeping the operation in-house?  What are the primary hurdles to
establishing
an effective e-service outsourcing relationship?  What key capabilities
constitute a
state of the art e-service center?  Are there any models to emulate?
     This session will be hosted by Ross Scovotti, Vice President of
Marketing,
APAC Customer Services.


4. Calculating the ROI of Workforce Management Automation:
A Look at Bottomline Benefits
Sponsored by TCS Management Group -
November 18th from 11:30am to 12:30 pm EDT
http://www.telemkt.com/TCS
     How can I convince management to spend the money on and
dedicate resources to workforce management automation?
How can I calculate the financial benefits of automation for
my specific operation?  How can I measure ROI potential across vendors?

     This session will be hosted by representatives of TCS Management
Group, Inc.

To participate in this session, press #1 (Forums) on the keypad on the
home page. Enter the forums and click on Monthly Interactive Sessions.
There is no charge.

For more information please call Cyber Marketing Services at
201-862-0186 or email us at tele-info@telemkt.com


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