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Started by grenhaus
Tue, 30 Nov 1999 00:00
Interactive CRM Forums
Author: grenhaus
Date: Tue, 30 Nov 1999 00:00
Date: Tue, 30 Nov 1999 00:00
46 lines
2187 bytes
2187 bytes
Please join us on The Tele-M@rket for Live Interactive Sessions http://www.telemkt.com tele-info@telemkt.com All sessions are free THE GREAT DEBATE: "THE REALITY OF IMPLEMENTING E-COMMERCE MULTI CONTACT CENTERS" December 16th from 11:30am to 1:00pm EDT This session will feature representatives from IMA, Quintus, and Rockwell Electronic Commerce discussing such issues as how do you establish value in the "eyes" of your customers, developing plans for integrating an e-commerce site with your existing call centers, establishing priorities for implementing various phases of your plan, and the technology needed to implement such a plan. 1. You've Got Mail! Handling Multiple Channels of Customer Interaction in Your Call Center Sponsored by Blue Pumpkin Software December 2nd from 11:30am to 12:30pm EDT 2. Capturing the Customer Experience: The Future Role of Logging and Monitoring in the Contact Center Sponsored by NICE Systems December 7th from 11:30am to 12:30pm EDT 3. Don't Let Web Visitors Get Away: How To Really Turn Browsers Into Buyers Sponsored by eShare Technologies December 9th from 11:30am to 12:30pm EDT 4. The Benefits of Marketing Automation in Today's Contact Center Sponsored by TeleDirect International December 14th from 11:30am to 12:30pm EDT To participate in this session, press #1 (Forums) on the keypad on the home page. Enter the forums and click on Monthly Interactive Sessions. There is no charge. Sent via Deja.com http://www.deja.com/ Before you buy.
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