🚀 go-pugleaf

----------------------------Original message----------------------------
Sammie,

Good luck with the interview, here is a web site I found by searching help
desk.   There are a bunch of links, presumable some with helpful info for
you.

 http://www.helpdesk.com/

Secondly, I would go to the ACM and CAUSE home pages and search around
reading what they may have on help desks.

http://info.acm.org/
http://cause-www.colorado.edu/

Lastly, I would go to the "big" computing centers and check out their web
pages.  Typically they have enough staff on hand to exploit the web, so
there can be some good info.  I would suggest U of Wisc-Madison, the DoIT
group is huge.  Rice U., Carnegie Mellon, Stanford, Pitt, etc.

enjoy,
thomas

 ____  ___   ___   -----------------------------------------------------
(_  _)(  ,) (  ,)  Thomas R. Raich               Harvard University
  )(   )  \  )  \  Manager, Micro Systems Group, FAS Computer Services
 (__) (_)\_)(_)\_) Acting Manager, William James Hall Computing Services
                   raich@fas.harvard.edu         617-495-9283
                   -----------------------------------------------------


<>   2. Help Desk Coordinator
{stuff deleted}
<>
<> Date:    Tue, 24 Sep 1996 17:29:15 EDT
<> From:    Sammie Rutledge <RUTLEDGE@ALMARK.LAMAR.EDU>
<> Subject: Help Desk Coordinator
<>
<> ----------------------------Original message----------------------------
<>
<> Can anyone tell me about it for my interview.
<>
<> Thanks
<>
<> Sammie
<>
<> ------------------------------