🚀 go-pugleaf

>
>GENERAL SURVEY INFORMATION
>
>Please indicate whether you are a (check one):
>
>     _____  librarian     _x___  computing services staff
>
>Name:  Pat Reber________________________________________________
>
>Position:  Director of User Services____________________________
>
>Name of Library/Unit:  _________________________________________
>
>Name of Institution:  CUNY/University Computer Center___________
>
>Type of Institution (check one): _x_ Public  ___  Private  ___ Other (explain)
>
>Approximate Total Full-time Equivalent Enrollment at Your Institution: 200,000
>
>PART I.  INFORMING YOUR USERS
>
>1.  Is your unit involved in efforts to publicize Internet tools and resources
>     to faculty, staff, and students at your institution (check one):
>
>     __x__  yes          _____  no          _____  not sure
>
>     If your answer to the above question is "no," skip to #2 below.
>
>1a.  By what means does your unit publicize Internet tools and resources
>     (check all that apply):
>
>     __x__  Newsletters
>
>     _____  Campus Publications
>
>     __x__  Online Information
>
>     __x__  Hand-outs
>
>     __x__  Other (please describe) Courses
>
>
>
>2.   Does your unit refer users to computing services (or to the
>     library, whichever is applicable) for information or assistance in
>     using or accessing information tools and resources on the Internet
>     (check one):
>
>     _____  yes          _____  no          __x__  both
>
>     What kinds of referrals does your unit typically make (please describe):
>
>
>PART II.  SUPPORTING YOUR USERS
>
>3.   Does your unit provide access for students, faculty, and staff at your
>     institution to any of the following (check all that apply):
>
>     ___x_     E-mail
>
>     ___x_     Computer Conferences/Lists
>
>     ___x_     News
>
>     _____     Electronic Journals
>
>     __x__     File Transfer (ftp)
>
>     __x__     Remote Database Searching (telnet)
>
>     __x__     Network Tools (gateways, filters, menus, software programs,
>               etc.)
>
>     _____     Other (please describe)
>
>3a.  If not, why not (check all that may apply):
>
>     _____  Lack of necessary equipment (hardware/software/network connections)
>
>     _____  Lack of sufficient staffing
>
>     _____  Lack of expertise
>
>     _____  Lack of interest on part of staff
>
>     _____  Lack of demand on part of users
>
>     _____  Other (please explain)
>
>
>4.   Is your unit involved in developing tools that enable users to more easily
>     access Internet resources (such as WAIS client software, news
>     readers, information delivery systems like Gopher) (check one):
>
>     __x__  yes          _____  no          _____  not sure
>
>     If yes, please describe: software to allow IBM 3270 session users
      the ability to telnet to unix (and other) sites that need VT100
      emulation.
>
>5.   Is the library and the computing center at your institution working
>     together to provide access to Internet resources (check one):
>
>     __x__  yes          _____  no          _____  not sure
>
>     If yes, please describe:
>      Joint training ventures, collaboration on documentation
>
>
>6.   Does your unit assist faculty, students, and staff at your institution
>     in the use of Internet tools and resources (check one):
>
>     __x__  yes          _____  no          _____ not sure
>
>     If the answer to the above question is "NO," skip to #7 below.
>
>6a.  How do you provide this assistance (check all that apply):
>
>     __x__     Handouts/Documentation
>
>     __x__     Reference Desk/Help Desk
>
>               __x__  Telephone
>
>               __x__  Walk-in
>
>     __x__     Electronic Consulting (E-mail)
>
>     __x__     Bibliographic Instruction
>
>     __x__     Workshops
>
>
>PART  III.  INSTRUCTING/TRAINING YOUR USERS
>
>7.   Do you provide formal training or instruction to faculty, staff, and
>     students at your institution in the use of Internet tools and
>     information resources (check one):
>
>     __x__  yes          _____  no          ____  not sure
>
>     If your answer to the above question is "no," skip to #8 below.
>
>7a.  Is this instruction/training done as part of the bibliographic
>     instruction provided by the library (check one):
>
>     _____  yes          _____  no          __x__  not sure
>
>
>7b.  Is this instruction/training provided in workshops offered by the
>     library (check one):
>
>     __x__  yes          _____  no          _____  not sure
>
>7c.  Is this instruction/training provided in workshops offered by
>     academic computing (check one):
>
>     __x__  yes          _____  no          _____  not sure
>
>7d.  Who is this instruction/training provided to (check all that apply):
>
>     __x__  library staff
>
>     __x__  computing staff
>
>     __x__  faculty
>
>     _____  students
>
>     __x__  adminstrators
>
>
>7e.  Is it hands-on instruction:
>
>     _____  yes          _____  no  __x_ sometimes
>
>7f.  Is it in the form of a demonstration:
>
>     __x__  yes          _____  no
>
>
>7g.  Is it in the form of a lecture:
>
>     __x__  yes          _____  no
>
>
>7h.  What do you cover in your instruction/training (check all that apply):
>
>     __x__   History/Background of the Internet
>
>     __x__   Remote Database Searching (telnet)
>
>     __x__   File Transfer (ftp)
>
>     __x__   E-mail
>
>     _____   Computer Conferencing
>
>     _____   Supercomputer Access
>
>     _____   Network Archives
>
>     __x__   Network Tools (such as Gopher, Archie, etc.)
>
>     _____   Other (please describe)
>
>
>8.  If you are NOT providing Internet instruction/training, why not (check all
>    that apply):
>
>    _____  Lack of necessary equipment (hardware/software/network connections)
>
>    _____  Lack of sufficient staffing
>
>    _____  Lack of expertise
>
>    _____  Lack of interest on part of staff
>
>    _____  Lack of demand on part of users
>
>    _____  Other (please explain)
>
>
>
>9.  Are the library and the computing center working together to provide
>    Internet instruction/training (check one):
>
>    __x__  yes          _____  no          _____  not sure
>
>    If yes, please describe:  Used library staff in a course for computing
>    staff, and computing staff in a course for library staff.
>
>
>BOTH LIBRARIANS AND COMPUTING SERVICES/SUPPORT STAFF SHOULD ANSWER BOTH OF THE
>FOLLOWING QUESTIONS.
>
>10.  What do you think is the library's role in the area of Internet training
>     and instruction?
>
>     Librarians often know more about FTP than computing staff, and certainly
      about sources of information, and how best to manage information
>
>
>11.  What do you think is the role of computing services in the area of
>     Internet training and instruction?
>
>     Making interfaces as easy to use as possible.
>
>
>12.  Do you have any other comments you would like to make about Internet
>     training, this survey, or your answers to any of the questions?
>
>     CUNY is a little unique, since each of the 20 campuses has a varying
>     amount of training/documentation/consulting in addition to what is
>     provided centrally.  I am speaking from a central perspective.

      Also, the central admin. office has developed a 'Computing Staff
      Training Task Force' to coordinate efforts to train computing staff
      who will then be in a better position to train end-users.  It seems
      to be the only approach in a place as big as CUNY.  We are finding
      that there is a lot of overlap in needs of librarians for training,
      so in some cases have included them as part of the target audience.
      And they, in turn, have used computing staff in designing and presenting
      Internet material for their constituency.

>13.  Would you like to receive a summary of the results of this survey?
>
>     __x__  yes     _____  no
>
>     If yes, please provide your full mailing address and e-mail address
>     below.  Thank-you.
>

Pat Reber
Director of User Services/CUNY BITNET Info Rep
The City University of New York/University Computer Center
555 W. 57th Street, New York, NY 10019  (212) 903-3622
BITNET:  PJRCU@CUNYVM
Internet:  PJRCU@CUNYVM.CUNY.EDU