🚀 go-pugleaf

Computing Services at the University of Toronto (said to be the fifth largest
university in North America) is undergoing some organizational change, and as
part of this, end-user advising and consulting is under scrutiny.  My
assumption is that most North American universities offer their students,
staff, and faculty some kind of computing help-desk facility, perhaps in
conjunction with other types of backup support to departments that provide
end-user service directly.  Does anyone know of universities where this is not
the case, where individual users are left largely or entirely to their own
devices and the mercies of vendor technical support?

Thanks for any information you can give me.

Martha Parrott
University of Toronto Computing Services