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ELECTRONIC VERSION OF BROCHURE:

                             ACM SIGUCCS
                         Twenty-First Annual
               Computer Services Management Symposium
                          March 16-18, 1994

Marriott Pavilion Hotel
One Broadway
St. Louis, Missouri

The 1994 Symposium:

Every spring ACM SIGUCCS sponsors the Computer Services
Management
Symposium in St. Louis, Missouri.  Computing/information
technology
professionals representing the full range of higher education
institutions gather to address current issues challenging the
needs
of service managers.  This year, the ACM SIGUCCS/CSMS
conference theme is "Making Connections".

The 1990's have been characterized by an explosion of electronic
resources, super highways, new technologies and new uses.  As
resources become more and more distributed, not only within our
institutions, but globally, we must develop new strategies for
managing these resources as well as our client base, workload and
priorities.  Our tasks include providing local computing
resources as
well as global connectivity for our clients.  To do these things
well
we must make connections in many ways -- physical network
management,
sharing ideas with colleagues, and partnering with other
information
professionals to leverage our resources.

The logo underscores the point that connections must be made not
only
between hardware, for electronic resources, but between people.
The
conference will explore methods of initiating these connections
and
ensuring that the resulting information transfer is efficient,
productive and meets the individual and collective needs of the
global
community.

The symposium is organized into three focus tracks:
  Networking & Technology -- Connecting to the Campus and the
World
Around Us
  Management -- Connecting with Style and Substance through
Effective
Management
  Client/User Services -- Making Connections with the Campus
Community
Attendees will have the opportunity to select sessions from any
of the
three focus tracks throughout the symposium.  The plenary
sessions
address the following issues:  technology and organizational
culture,
new networking technology (ATM) and new definitions of computer
literacy.

Three pre-conference workshops are scheduled in the morning
before the
symposium begins.  For an additional $30 fee you may choose
between
ETHICS, INTERNET RESOURCES, and VISION.  Attendance is limited at
these workshops, so register early.

About ACM SIGUCCS:

Founded in 1947, the Association for Computing Machinery (ACM) is
the
largest and oldest educational and scientific computer
organization in
the industry today.  ACM's name reflects the concerns of its
founders
(i.e., machinery), but ACM's vitality stems from its members -
their
ideas and experience.  ACM is a society of individuals, a living
vehicle for the continuity of professional standards and
traditions.
>From a dedicated group of 78, ACM is now 85,000 strong, with 34
special interest groups (SIGs), including SIGUCCS (Special
Interest
group on University and College Computing Services), and more
than 600
chapters and student chapters.

The primary goal of ACM Special Interest Group on University and
College Computing Services (ACM SIGUCCS) is to create a forum for
the
discussion of common problems related to the development and
improvement of college and university computer facilities and
services.  Other major activities of ACM SIGUCCS are the annual
User Services Conference and quarterly publication of the ACM
SIGUCCS
Newsletter.

Membership information will be available at the Symposium and
from ACM
Headquarters at 1515 Broadway, NY, NY 10036 USA, (212) 626-0500,
e-mail:  ACMHELP@ACM.ORG.

Who Should Attend:

CSMS XXI is directed to computing management personnel of
universities
and colleges.  This includes the managers and directors of
centralized
computing and the growing number of departmental or college level
computing facilities.  Presidents, vice presidents, provosts,
vice
provosts, directors, associate and assistant directors, senior
managers of computing and/or communications services and
information
resources, library managers, administrative computing managers
and
administration and faculty with decision making or advisory
responsibilities regarding delivery of computing, communications
and
information services will find this symposium informative and
appropriate.  This conference is very relevant for new managers,
as
the informal setting will allow them to meet with senior
managers.

Registration fees:
Advance Registration (Before March 2, 1994):
   Members of both ACM and SIGUCCS   $225
   Members of either ACM or SIGUCCS  $235
   Non-Members                       $265
Event tickets for Non-attendees      $ 50
Pre-Conference Workshops             $ 30

Late Registration (after March 2, 1994) additional $20

Registration fees include luncheons, coffee breaks, reception,
and the
Thursday evening social event.  Payment should accompany the
registration form.  Pre-registered participants may pick up their
badges at the registration desk on March 16, 1994.  Make checks
payable to ACM SIGUCCS and send with the registration form to:

                  ACM SIGUCCS
                  %L. K. Pickett
                  Office of Computing and Networking Services
                  University of Missouri-St. Louis
                  8001 Natural Bridge Road, 451 CCB
                  St. Louis, MO  63121-4499
                  (314) 553-6000
   Registration forms may be faxed to (314) 553-6007

Electronic Registration/Questions:

Registration or questions regarding the conference may be
directed to
CSMS@UMSLVMA.UMSL.EDU.  Please include all the relevant
information on
the registration form.  Registration received electronically
after
March 2, 1994, will be considered late registration.

               **** PAYMENT MUST BE RECEIVED PRIOR TO*****
               ****  PICKING UP REGISTRATION PACKET*******

Location and Accommodations:

Activities of the Symposium will be held at the Marriott Pavilion
Hotel, located at the intersection of Broadway and Market Streets
in
downtown St. Louis, near the Gateway Arch and other points of
interest.  Airport limousines to the hotel leave every 30
minutes,
with the ride taking 20-25 minutes.

Lodging reservations are the responsibility of the registrant.
Be
sure to state that you are attending the ACM SIGUCCS Symposium
and
request conference rates of $87.00 for a single room and $92.00
for a
double room at the:
         Marriott Pavilion Hotel
         One Broadway
         St. Louis, MO 63102.
         Phone: (314) 421-1776
         Fax: (314) 331-9269.

PLEASE MAKE RESERVATIONS BY FEBRUARY 16, 1994, TO GUARANTEE YOUR
ACCOMMODATIONS.

Transportation:

This year a travel agency has been designated for handling travel
arrangements for the conference.  They will work with each
individual
to insure that they receive the best possible arrangements for
their
needs.  This will provide discounts at least at the level of
prior
years and will be more flexible than designating a single
carrier.

The agency is "The Travel Center" and the contact person is
Dagmar
Morrison.  Please identify the conference by name, since the
initials
may be confusing.  Call (800) 879-3361 between 8:00am and 5:00pm
Central Standard Time.  If the 800 number will not work from your
location call (314) 647-7900 collect.  The Fax number is
(314) 647-8473.

Entertainment:

Thursday evening we will be going to the Goldenrod Showboat in
St.
Charles, Missouri for a buffet dinner and play entitled "Run For
Your
Wife".  The promotional material describes the play as follows,
"A
taxi driver has two wives in different parts of town  but the
wives
don't know of each other's existence.  The cabbie gets away with
it
for a time but complications arise that send the audience into
hysterics!"

                    SCHEDULE

Wednesday, March 16, 1994
 7:30am -  5:00pm Registration
 8:00am -  9:00am Continental Breakfast (provided)
 8:30am -  Noon   SIGUCCS Executive Committee Meeting
                  Russell S. Vaught, SIGUCCS Chair
 8:30am -  Noon   Pre-Conference Workshops
 Noon   -  1:00pm Lunch (on your own)
 1:00pm -  1:30pm Opening Session
                  Sheri Prupis, Conference Chair
 1:30pm -  3:00pm Keynote Address
                  Dr. Mark Lipton
 3 00pm -  3:30pm Break
 3:30pm -  5:00pm Concurrent Sessions
                  Martyne Halgren, Track Chair
                  Glenda Moum, Track Chair
                  Jim Wolf, Track Chair
 5:00pm -  6:00pm Birds of A Feather Sessions
                  James R. Wruck, BOF Chair
 6:00pm -  7:00pm Reception
 9:00pm -  Midnight Poolside Fellow/Gal ship

Thursday, March 17, 1994

 7:30am -  8:30am Continental Breakfast (provided)
 8:00am -  5:00pm Registration
 8:30am - 10:00am Plenary Session
                  Walter Johnson, NYNEX
10:00am - 10:30am Break
10:30am - Noon    Concurrent Sessions
Noon    -  1:30pm Lunch (provided)
 1:30pm -  3:00pm Concurrent Sessions
 3:00pm -  3:30pm Break
 3:30pm -  5:00pm Concurrent Sessions
 5:15pm - 11:00pm Dinner & Entertainment (provided)

Friday, March 18, 1994

 8:00am -  9:00am Continental Breakfast (provided)
 8:00am - 11:00am Registration
 9:00am - 10:30am Concurrent Sessions
10:30am - 11:00am Break
11:00am - 12:30pm Closing Panel
                  Dr. Bill Plummer, Session Chair
12:30pm -  1:30pm Buffet Lunch (provided)

Keynote Address:

Dr. Mark Lipton, Speaker
"The Effect of Technology on Organizational Culture"

Most of us have already experienced the subtle - and
not-so-subtle -
changes that technology brings to the feel of organizational
life. How
we communicate with our colleagues, manage the people who report
to
us, intimidate our own managers with our technological acumen,
and
deal with the external environment -- all of this and more has
changed
the culture in many organizations. Some of these changes have
been
very good while others are disturbing in the way they have
compromised
an element of the human side of organizational life. How do we
adjust
to the tradeoffs? What can we do to leverage the uses of
technology
while minimizing the dysfunctional side-effects?

This presentation will provide a window to current research
findings
linking the impact of technology to organizational culture change
and
will give you the tools to look at your own beliefs and
assumptions
about the best way to use technology.
Mark is Associate Professor of Management and Chairman of the
Human
Resources Management program at the Graduate School of
Management, New
School for Social Research, in New York. In addition to his
academic
responsibilities at the New School, he is also the founder and
Director of the Institute for Leadership and Organization
Development,
a consulting division of the university that serves private,
non-profit and public sector organizations. His current research
and
writing is centered on the psychoanalytic dynamics of
organizational
consulting, strategies for developing organizational vision
statements, and the impact of technology on organizational
culture.

Plenary Session:

     Walter Johnson, NYNEX
     "ATM - Executive Briefing"

Closing Panel:

     Dr. Bill Plummer, Moderator
     "Defining Computer Literacy in the 1990's"

Students entering universities in the 1990's come with a
different set
of skills and expectations than that of incoming students of the
1980's. Their skills and expectations are shaped by high school
computing, video games, virtual reality, and exposure to a world
steeped with technology. With these students in mind, how will
computing literacy be defined in the next decade? Who will define
computing literacy standards? And what will be the role of
university
academic computing services?

During the 1990's the search for defining computing literacy must
include relationships between computing literacy, academic
mission,
and working productively with computers in providing an
environment
for learning and research.

Pre-Conference Workshops:
Wednesday, March 16, 1994, 8:30am - Noon

"Developing a Vision Statement that Gets Results"

Dr. Mark Lipton
Associate Professor of Management
Chairman of the Human Resources Management program
Graduate School of Management
New School for Social Research, in New York

The "vision thing" has received a great deal of attention over
the
past few years and many managers are confused about what a vision
is,
the process required to develop it, and how it can be used as
part of
one's management style. Recent research indicates  that managing
with
a vision statement can yield impressive results.  This workshop
will
clarify the purpose of a vision statement, the process for
constructing one, and how to integrate it into your job. By the
end of
the session, you will have the first stage of your vision
statement
completed and ready to refine with your staff when you get back
home.
In addition to workshop instructor Dr. Mark Lipton's academic and
research interests listed in the keynote description, his private
consulting practice focuses primarily on helping organizational
leaders change and manage their culture; coaching middle- and
senior-level managers to enhance their leadership skills;
building
teams; and developing strategic planning and participative
decision
making systems.

"Internet Resources: Finding Out What's Out There"

Jim Gerland
Manager of Network User Support
Academic Services
State University of New York at Buffalo

The collection of electronic networks known as the Internet is a
vast
galaxy of resource information just waiting to be explored. At
this
time, this galaxy is littered with resource nuggets from over 500
libraries, campus-wide information systems, and data bases.

This tutorial identifies some of the information resources that
are
available throughout the Internet and provides directions to make
the
routes to these treasures easier to traverse. Because of the vast
opportunities, this is not an easy task. This tutorial presents
some
of the techniques used to locate these resources so
attendees can tap this network gold mine and thus make their work
and
education environments richer.

Jim is responsible for the consulting, training and documentation
of
the use of the network for instructional and research use by
faculty,
staff and students.

"The PRACTICAL Management of Obscenity, Pornography, Harassment
Problems, and Other Land mines"

John W. Smith  Dr. Susan F Stager
Dir. of Technology Planning   Dir. of Policy & Planning
Office of the Provost    Office of Information Tech.
University of Virginia   Indiana University

For the last several years, the appropriate, or ethical, use of
computing in higher education has been a topic of growing
interest,
with numerous papers, presentations, and work sessions.  For the
most
part, however, these discussions have focused upon eit
 her case studies, usually in the form of "war stories", or
policies
and principles.  This workshop will focus upon the practical
management of ethical problems, ranging from training users and
support staff to the handling of specific incidents.

The discussion leaders will present a series of guidelines and
rules
(the first of which is, There are no rules :-) that they have
developed from over 10 years of experience in dealing with a wide
range of problems, from unrealistic policies to X-rated pictures
and
murder threats.  They will discuss some of the common pitfalls
and
offer ways of avoiding them where possible, or of climbing from
them
when necessary.

 Participants should leave the workshop with a better
understanding of
the primary issues and a collection of ideas and actions that
will
help them treat their students, faculty, and institutions fairly,
while keeping them from the front page of the newspapers.

The second half of the workshop will use case studies to
illustrate
the application of the ideas presented in the first half.
Participants are invited to submit a specific past or present
incident
for discussion in this section.  These should be sent via
electronic
mail to the discussion leaders at least two weeks before the
workshop.

Sue Stager is director of Policy and Planning for the Office of
Information Technologies, at Indiana University, and Adjunct
Professor
in the School of Education.  She works closely with campus
police,
Dean of Students, Halls of Residence, and university legal
counsel to
move 'computer abuse' incidents into the mainstream
of campus problem-solving channels.
  E-mail address:   stager@ucs.indiana.edu

John Smith is currently the Technology Planning Associate in the
Office of the Provost at the University of Virginia.   While
serving
as the Facilities Director for the Computer  Science Department
at
Indiana University he gained much experience in creating ethics
policy
and in dealing with a wide range of computer ethics problems.
  E-mail address:  jws3g@poe.acc.virginia.edu

Track Sessions:

Networking & Technology:
Connecting to the Campus and the World Around Us

1. National Network InterConnectivity Status. Coordinated by Ann
Stunden, Northwestern University

2. Integration of Voice and Data. Coordinated by Dr. Douglas
Gale,
University of Nebraska

3. The Network as the System Interface Tools. Coordinated by
Steven
Worona, Cornell University

4. Past and Future of Information Services on the Network.
Coordinated
by Steven Sather, Princeton University

5. Remote Connectivity Using SLIP/PPP, Coordinated by Dr. Jack
Pope,
University of San Diego

Management:
Connecting with Style and Substance through Effective Management

1. Task Oriented Organization of Computing Services Staffs. Stan
Yagi,
Queens University, Kingston, Ontario, CA.
Computing Services clients are task oriented. To be effective,
and
truly helpful, we must present a framework to our clients which
appears to group services according to a limited number of
primary
tasks or activity types. This session discusses the management
strategies used at Queens University to build and maintain work
groups which span the formal organization of the Computing
Services
staff.

2. Financial Strategies to Support Technology. J. Michael Yohe,
University of Northern Iowa
At a time when technological developments are driving the cost of
computing to incredibly low levels, it seems absurd to be asking
how
we can afford to pay for it. However, shrinking resources and
growing
expectations make the question of how we can afford the
technology
very relevant. This session explores the changes in strategy
necessary
to successfully support technological growth with shrinking
financial
resources.

3. TQM and Information Technology Organizations: Some Experiences
from
Universities. Mark Luker, University of Wisconsin
The TQM approach has been adopted at several universities. This
session explores implementations of TQM methodology in higher
education and how Information Technology providers participate
successfully in campus-wide TQM programs.

4. Managing Residence Hall Networks. Dan Updegrove, University of
Pennsylvania
Extending the campus network into residence hall systems offers
the
opportunity to integrate residence hall programming with the
academic
program of the university. It also offers new management
challenges.
This session identifies some of the interesting new challenges
and
presents strategies for meeting them.

5. Information Technology Organizations in Campus Governance
Structure. Con Dietz, Illinois State University
Information Technology groups are key players in the academic and
administrative functions of the University. We explore the role
of
formal structures, like priority committees and advisory
committees,
and the University governance structure in guiding priority
establishment and infrastructure development. We also
discussmanagement techniques for effective use of these formal
structures.

Client/User Services:

Making Connections with the Campus Community

1. Connecting with our Client Base. Coordinated by Dr. Jim
Newton,
University of Missouri-Columbia. Presented by Katherine Kott,
Automated Services Librarian, Bates College, Lewiston, ME  04240
and
Linda Spugnardi, Director, Information Services Customer
Services,
Bates College, Lewiston, ME  04240

2. Connecting to Students Where They Live. Coordinated by Ann
Stunden,
Northwestern University

3. The Expertise Connection: Developing Support Partnerships.
Coordinated by Shiree S. Moreland, University of Notre Dame
Discuss ways our clients can help us provide the assistance
needed.

4. Managing the Transition to UNIX - Presented by William Harris
and
Timothy Foley. Lehigh University.
Converting an institution's base environment from one operating
system
to another presents challenges to both technical staff in the
Computer
Center and to the user community.  We discuss management
strategies
and their effectiveness in Lehigh University's  transition from
CDC
mainframe central host to distributed UNIX workstations.

5. Connecting to the Community: COIN - Columbia Online
Information
Network. Presented by William A. Mitchell, Missouri Research and
Education Network
Columbia Online Information Network (COIN) is a project of the
Columbia Public Schools, the City of Columbia, the Daniel Boone
Regional Library and the University of Missouri-Columbia.
Citizens of
the community may take advantage of technological advancements in
information sharing and gain access to information resources
via the Internet not commonly available to the average citizen.
This
session will discuss the project, including the challenges
associated
with providing computing support to local citizens through the
public
library, and demonstrate the resources
available at the touch of a keystroke.

Birds of a Feather Sessions:

Coordinated by James R. Wruck, Director of Systems and
Operations, of
the Office of University Computing, Univ. of Notre Dame,
Computing
Center/Math Building, Notre Dame, IN 46556.  Please contact Jim
if you
have ideas for or would like to coordinate a BOF  session:
Phone:  (219) 631-5938
E-mail: james.r.wruck.1@nd.edu

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
-=-=-
Badges and conference materials will be at the registration desk
March 16, 1994.  Reserve rooms directly with the hotel by
February 16, 1994   (314) 421-1776.

IF REGISTERING ELECTRONICALLY PLEASE SEND PAYMENT AS SOON AS
POSSIBLE.

Please fill out this form and send it to CSMS@UMSLVMA.UMSL.EDU

NAME: Title: [Dr. Mr. Ms.]
Last:
First:
M.I.:

ACM MEMBERSHIP NO.:

Electronic Mail Address:

Department:
Department Title:
University:

Telephone No.:

Address:
City:
State:
Zip:

REGISTRATION FEES:
   Member of ACM *and* SIGUCCS:   $225
   Member of ACM *or* SIGUCCS:    $235
   Non-member: $265
Late registration (after 3/3/93): $ 20
Non-attendee dinner ticket:       $ 50
Pre-conference workshop*:         $ 30
-----


Total Amount Due:             $ ________

***MAKE CHECKS PAYABLE TO ACM SIGUCCS***

* Please indicate which pre-conference workshop you would like to
attend. (Pre-conference workshops are optional and require an
extra
fee. See registration fees above.)

_____  VISION STATEMENT

_____  INTERNET RESOURCES

_____  PRACTICAL MANAGEMENT OF OBSCENITY etc.